Extended Stay America Select Suites - Atlanta - Clairmont

We arrived at 11:15 for check-in, and were told that the front desk would be open until 12. When arriving, the desk was shuttered and no one was around. There was a landline phone with a number to dial for if no one was there, they didn't pick up and the voicemail didn't work. There was a cell phone number to call on the paper, they didn't pick up and the voicemail didn't work. I went to the website and called the company who oversees the property, they connected me to three different people ultimately to be told that someone would be on their way but no further information. I called each number 3 times. It took over an hour for anyone to come, and it was only when some other staff member saw us and called the actual front desk person on their cell phone, who was in the building! The room was not very appealing. I understand you get what you pay for and it was clean enough. There were no visible bugs or anything. The fridge was rusty on the outside and moldy on the inside. The TV was small and out of the way, we didn't bother with it. The bed was firm and the pillows were flimsy. The sheets and blankets had a rough texture. Front desk was condescending and refused extra pillows or washcloths.

I didn’t like anything about this property. It was dirty. It smelled like cigarettes. It was horrible. The property was dirty it smelt there was drug addicts in the parking lot. It was horrible

Nice stay

Will recommend to other

The staff was great The new staff

The new staff

Exceptional

Cool

Exceptional

Very good

not cleaned room

Loved it

Great staff

Simple but adequate

Property is older and could use some new furniture and cosmetic upgrades, however the evening front desk clerk is excellent & a very hard worker with an exceptionally positive attitude!

Great hotel, very clean and comfortable. Would recommend.

Thank you , everything was perfect . Thank you for front desk manager, although I was early around 1:00 PM, you gave me Room, I was so happy. Thank you again.

Friendly service

This place is a hub for drugs and prostitution. Had my wife and daughter stay alone and in fear about the environment they were put into by the management of this place. Establishments like this should be illegal. A full refund would not return the awful experience lived here. Guests smoking weed in public areas, trash everywhere, no silence.

Nice area