Quality Inn Aurora Denver

Air conditioning was falling off the wall in unit 160 and in unit 163 the people next door kept going out to smoke constantly and since the smoke tray was next door it reeked of cigarette.

I had probably the worst hotel experience I've ever here. I reserved a hotel through Expedia and planned to pay when I got there. It was supposed to be $170. When I got to the hotel, the front desk person said he couldn't find my reservation. He ended up finding it and then told me that the double queen room that I reserved was not available and that expedia doesn't check those kinds of things. I showed him the reservation on my phone and explicitly said I was staying two nights, which he also saw in the reservation on my email. He said he would help me and book it through their system and that I would have to take a double bed room with smaller beds for $118. That actually worked out great for me and I said yes. The next morning I left for the day and when I came back, all my stuff was gone. Obviously I was scared that my stuff got stolen and I went to the front desk to ask where my stuff was. The staff was extremely rude and told me that I only booked one night and that they called me all morning, which they didnt, I hadn't received any call from anyone that day. They made me go to my stuff from the laundry room and pay another $118 for another day. I ended up paying $50 more and had the worst customer service I've ever seen. They were unprofessional, gave me attitude, where lacking empathy and blamed me when it was the person that I checked in with that messed up. Never again.

There was trash everywhere on the property, but especially on the walkways. If you use the laundry, bring extra fresheners because it will leave your clothes smelling funky. The girl at the front counter was nice.

,

Given the price point, this property was what you could expect. Although much was well worn, our room was clean, the bed comfortable and they obviously try and keep up with maintenance but a lot is patched. The location is good with many places to walk to for food & shopping. The only super negative comment is how disrespectful guest are with the grounds & not picking up their poop and the very little effort by management to keep the outer areas clean. If you come there with a dog, be careful as there is lots of poop & debris (including glass) in the dog area behind the motel. I wouldn’t recommend anything more than a quick overnight.

everything! no bad comments

I liked the woman whom checked me in and I think her name started with a d. Besides that it was dirty and I had to fix the toilet to flush. Also when I checked out the woman just blew me off and I'm still waiting for my refund.

The customer service is bad i dont want to go very detail .but should be there some one happy helping people make the customer comfortable.

Good

Superb

The Motel 6 was in transition (was previously a Quality Inn). The registration system was not completely integrated, so we were given keys to a room with occupants already there--which was a shock to both the occupants and us. The receptionist was quick to remedy this, but it left a sour taste. There was no shampoo in the bathroom and no coffee grinds for the in room coffee machine. Management and housekeeping had no coffee pods available.

Price Location traffic

Bad

Upon check-in, we were told breakfast had been discontinued because Motel 6 was taking over the property. Frustrating, but we were too exhausted to start fighting for refunds and find another hotel at that point. I then discovered there was no elevator, despite requesting first-floor as my son was in a wheelchair. When we entered the room, we were immediately hit with the smell of smoke. There were tape marks all over the smoke detector, questionable residue on multiple surfaces & the “kitchenette” looked like an extremely cheap TEMU purchase. The final straw was realizing the curtains had been removed entirely and the damaged blinds had large missing patches, allowing people walking by to see directly into our room. I contacted Expedia immediately for assistance & waited 10mins to simply be told to “notify the front desk.” After nearly two decades of loyalty to Expedia, the complete lack of customer support during such a difficult situation was incredibly disappointing.

Poor

This was first motel that didn’t have wastebasket or washcloths! Light over sink didn’t work. Also was to have breakfast-none! Not even coffee.

Exceptional

Very good

Very good

The staff was excellent. Our toilet was stopped up for the entire weekend