Best Western Plus Austin Airport Inn & Suites

The hotel was clean but the swimming pool needed work

Pool was out of order, and fitness center was very under equiped.

During our stay, the staff was very helpful. Our room was clean. The iron wasn't working at first, but the staff made sure to send us a new one right away. There were many breakfast options to choose from. There were plenty of parking spaces available. We will definitely stay here again!

Very good Hotel. Room was clean and good breakfast.

Very convenient next to the airport

Awesome close to airport.

Seen better but it was ok

The restroom slide door have a space. Want to take a shower. The water spread off a lot.

Nice newer hotel worked well for an overnight stay. No frills but clean and comfortable. Nice staff. Unaware that pool was closed.

Clean room great staff

The hotel over all was not bad. Although it was extremely inconvenient that the pool was closed. That's the whole reason why I picked the place. I planned on my children being able to swim and enjoy themselves. Instead they were bored and I had to spend more then I planned to take them swimming. To top it off the extra couch provided was all torn .

I arrived to a lobby poring brown water all over the lobby counter and floor the got to my room to find a very old room after a while of my kids running around they found a USED TAMPON on the floor so nasty i told the front desk i wanted to check out they told me no refunds and could only offer another room

Just fine as always no different

Clean and spacious/ breakfast good 👍

Where do I begin. If you’re looking for just a bed this is the place for you. Granted it was our last nite In austin. I initially booked to be next to airport before our departure back home. Little to my surprise I was shocked to hear that the pool was under construction. (Even though they advertised it like it was ready to swim), Texas is hot! So a pool was a must, especially with kids. Rooms were dirty floors, beds, bathrooms falling apart. Not fun visit at all. Later on that nite I went to turn on my room lights only to discover an infestation of big roaches. It was so bad my spouse left early and caught an early flight because she couldn’t stand one nite at that hotel. And thus the reason for this review. Best bet is just stay in downtown Austin.

Breakfast needs work

The reception area was dripping water from the ceiling and the floor was a puddle. Room smelled of urine

Excellent

Hotel entrance is very very bad small

The staff were very friendly.