DoubleTree by Hilton Austin

Requested a replacement tv for my room because the picture was very poor quality, informed that it would be replaced for 2 days, it never was.

There was smushed pieces of hotel cookie in one of the creases of the leather chair and on the floor nearby, and also granola on the couch I had cleaned up myself. I had a large corner room near ice maker, stairs and elevator that I really like the size and location.

We enjoyed our stay here. The hotel was very clean and we loved the pool/hot tub. The courtyard was so pretty too. Convenient location and we felt very safe here. The only upsetting thing was finding out we had to pay extra for parking. I did not see this prior to booking so I was caught off guard. Overall, we loved this hotel.

Good. No issues.

Parking fee at a out of downtown hotel seems a bit much. Also, the room was advertised as a pullout couch and king bed. We ended up having to get a rollaway bed. Staff was helpful though.

This hotel was phenomenal. I would 100% stay here again!

The bar tender was a young adult, super rude. He wouldn’t acknowledge you. If he was busy he wouldn’t even say “please give me a second” or if you had a question and he was busy he was just blatantly ignore you. Also in the morning, the lady was just straight out being rude and speaking loud because she was the only one in the front and bringing out the food. I had to go get breakfast somewhere else because she kept complaining to everyone it was only her. Double Tree shouldn’t have this kind of staff. They should train their staff in how to deal with people. I would have just stayed at motel 6….. but either than that the room was perfect.

Beautiful hotel. Our favorite place to stay.

Had a really bad experience. As soon as I checked in to my room, there was a terrible stench that permeated the room and sheets. I immediately went to front desk to request a change which thankfully they put me on a diff floor. In the new room, while it smelled decent, the sheets were not fresh at all and had stains on them. I was exhausted from my day so instead of requesting another room change, I just stripped the sheets off and used my own blankets. Second, the bed was the worst bed I’ve ever laid on in a hotel. So thin and my back was hurting by the end of my stay, if I didn’t have such limited options with no vehicle, then I would have requested a refund and left. Not acceptable at all, especially for a Hilton property. This is the second time that I was faced with a dirty room at this location. I will not make that mistake again.

We were assigned a different room immediately. The second room had no AC. It was late, we were tired, so we did not report it. Staff was friendly, however, the rooms are not worthy the price.

Room was clean, but low on toilet paper, had to go find some on a cart. It also remained humid and not cold while sleeping. I greatly appreciate accommodating an early check out without penalty.

Property was updated and clean for the most part. I did notice a few hairs on the shower walls. And pool towels were rather worn.

We love to stay here. The particular room we stayed in def could be updated but still loved staying here. Great location!

The room was extremely Excellent but never got my breakfast vouchers that I paid for. Had to pay extra for my breakfast. When you pay $54.00 each day for meals and don’t get your breakfast vouchers from the front desk. That was a waste of 104.00 dollars

The hotel was a good stay for a quick getaway. The pool was relaxing and I love the courtyard.

Pool is lack luster

Wonderful stay as always! A big thank you to Luis for helping me during check-in and making the experience easy and smooth.

Hotel was really pretty, kids enjoyed the pool and the proximity to campus and downtown were perfect!

Everything was very clean and nice. Safe parking and area.

Overall good