Extended Stay America Suites Austin Downtown Town Lake

Only three floors so no long elevator ride. Room was updated and comfortable. Bathroom vanity top needs to be replaced as it is well worn. Guests should be informed at check-in that there is no daily housekeeping.

Service was AWFUL. Our room was never serviced until someone tried coming into the room 8am on the day of checkout. They ran out of towels??? And there was remodeling and painting being done. Also this hotel smells bad. Not coming back here. The staff had the worst attitude EVER.

Dark, smelly and basic af. Check In rep…on her phone was priority. Check out…rep on her phone for good 45 seconds with me there, making me wait. From lobby, down halls and in room, smelled old and smokey. Hardly any water in shower, bathroom sink was drops, towels smelled like they were just sitting there absorbing different scents. Conveniently located for sure but I’ll spend the extra few bucks next time.

To be honest this place should stay low budget or low cost because idk its kinda runned down and like i been to many hotels that are runned down but i kinda feel like its always been good hospitality and pleasant welcoming , but at this place , i felt like the hospitality and welcoming is not existing, the lady in the front desk has the worse attitude ever and just straight up looks like she hates her job , i even try to say thank you etc and you can tell she just hates her job, but the parking is okay , the room has this like humidity feel and weird smell in it , the restrooms have no vents or fans so thats a shame but hey if you need to just stay for a day i guess it works .

The beds are comfortable. I liked that the air could be adjusted.

Best thing of the stay was the free parking. Rooms outdated, property is dirty, cockroaches on halls ways and inside the room. Not as pictured!

Staff was friendly

Close by downtown Nothing

The only good thing about this hotel was the staff

Nice stay

The bed wasn't very comfortable and the pillows were very thin it didn't feel like i was laying on a pillow

The location was awesome Yes the it could have been a little more cleaner and the hot water in the shower did not work

The hotel reminds of a run down apartment complex in every corner there’s no smoking signs but as you walk past the halls it’s smells like smoke when i got to my room that too smelled like smoke windows were dirty people in mostly every room were very loud liquor bottles outside the doors for the price i don’t recommend should be in the $70 range besides all that staff was friendly &’ very helpful

The property could benefit from some cosmetic updates, particularly the paint and the elevators, which are showing their age. However, for a short stay, it met our needs well. One thing future guests should be aware of is that, despite being a non-smoking property, there was a noticeable cigarette smell in some areas. Overall, we had a pleasant experience and found it to be a good option for a one-night stay.

There was sufficient parking. There are spaces which the hotel oversees. There is also parking for pay using a different service.

The room was as expected. Beds were comfy.

It was no more than 8-10 min from lady bird lake. I was also able to walk to South Congress with no hassle at all My keycard kept giving me issue but besides that nothing else

Needed some update amenities and breakfast or some type of refreshments offered either a front desk or buy.

Location , large room, breakfast but how do you eat oatmeal without a microwave? Oatmeal packets for breakfast but no microwave

Name is Chris- this was booked by my boss for a 1 day work trip. Honest review: There was staff there to greet me. She was polite, but curt. My flight landed late, so it was close to a 10pm check in, yet she was very "put off" that I was interrupting her scrolling on her phone. Let's just say, I did not feel very "welcomed" and as a brand new guest to your hotel, that would be THE MOST important message to convey. Also, why are your desk people not engaging? ie; Where are you here from and HOW DID YOU HEAR ABOUT US? - now you can track your ad spend AND build a better client experience overall. Hotel is dated, but clean, which I appreciate. I only had TWO experiences w/front desk: ck in, which I mentioned above. and check out. Wow... That was something. At 9am, the breakfast room was out of coffee, and girl behind the desk really did NOT want to make more, AND SAID SO, but begrudgingly did make 1/2 pot. Coffee in hand, I completed my packing and returned to front desk for a 9:30am check out. The woman at the desk is having a meltdown and anyone within a 20 ft radius will come to understand her computers are not working properly, she cannot do cleaning assignments and she's going to have to do it manually. We also came to know it was her day off and she only came in to help out and boy she was regretting it. I was "stuck" in the lobby for the next 15 mins waiting for my ride and was forced to listen to her exchange with her manager -on speakerphone- about how the system was not working and ..... drama, drama, drama.