Extended Stay America Suites Austin Downtown Town Lake

Exceptional

Everything was just what you would expect, comfortable, clean, conveniently located, easy parking. We were only there for one night but it was a great location to explore the area on foot while knowing your vehicle was safely parked in a nice quiet, monitored parking lot. Our room was icy cold which was a great relief in the 106 degree heat outside, and the staff was lovely.

Good

Exceptional

I liked on how comfy the beds were. The fridge did provide more than enough room for our drinks. I didn't like on how there was no fan in the bathroom to air out steam from the shower. On top of that, we were not given fresh towels unless we gave our stuff to the clerk at the front desk and asked them for the towels, and we were on the third floor. There was gum on the night stand and we didn't even bring any gum with us. The phone was not working at all hence why we had to go down stairs and get fresh towels. Also, there was no ice machine any where on the floor. I know there were 2 ice trays in the freezer, but after a long day of walking around the convention, I want ice cold water immediately. Also the breakfast was lack luster. This is a personal thing, but I wanted more of a variety when it comes to breakfast, not just oatmeal and a nutri grain bar. I want more. I want eggs, I want bacon, etc. Again, personal thing, but I will not make a big deal about it.

Guess my exception were higher. It was an okay stay. The door to our room needs to be fix. I didn't feel to safe knowing the door can easy be adjured with a simple push. The halls and inside the building itself is dated. They need to upgrade rooms and hallways. I can say that the elevators worked and were always ready when we needed it. The kitchen was clean but there were no dishes, pots or utensils. The bathroom walls were bubbled from water damage. Bathroom door rotted from water. Staff was friendly. Parking was good. Walking distance to some restaurants and walking parks.

Given its proximity to a major convention center I will strongly recommend every traveler going to avoid this hotel without significant changes.

Una de las chicas de recepcion solo me permitio estar 10 min en lobby despues de mi check out aun cuando le pedi permanecer 30 min para recargar mi celular. No esperaba un trato asi a un cliente

Great location

Very close to the city and easy to get around The Breakfast could use a little upgrade

Good

Very average

Very good

Good location Very dated property with an dirty smell...especially the carpets. Bedding felt old. Bath tap was leaking . Strange customers , with Mexicans 'workers' every were...staff was hardly ever at the front desk and when they were around- looked like they wished they were somewhere else. Breakfast was something that resembles coffee with a breakfast biscuit- that's it. I would not stay again.

Exceptional

Exceptional

Exceptional

Room was great. The problem was the air conditioning wasn't working well at the check in desk. The check in staff wasn't nice. She had a blah attitude

The check in staff wasn't nice. She had a blah attitude

The property was closer to a bus station if you need it , and a whataburguer very closed The smell throughout the building and in the room was very unpleasant. It smelled like mold and dirt. I had to ventilate the room because the odor was so strong. I could also hear every noise from the front desk while I was in my room, which made it difficult to relax. This is only a hotel to stay at for one night if you have no other option. Overall, I was very disappointed with my stay.