Hampton Inn & Suites Austin-Airport

Good

There are many friendly employees there.

Close to the Willie Nelson Fourth of July picnic location and also close to airport. Has an included breakfast and an airport shuttle All good

Passable

Amazing Amazing

Impressive cleanliness throughout but furniture needs to be updated. Loved the dining area and food for breakfast the coffee station was wonderful for travelers. We had one of the worst check-ins that I can recall. There was a girl who was not really wanting to help at front desk….she is not good for front desk, could not understand her. Our problem were the rooms the first of three rooms smelled bad and ac did not work not good in Texas, 2nd room had only one level of the ac working but did not smell bad. The third room had no refrigerator at all but rest was ok with the ac making noise. We asked for manager but no was on site. It took an hour to check in so it was about 7:00 pm to relax after a full day of planning to airport so we were not Hungry by then. The girl Maya at front desk is not gracious or professional wanting to help she did not want to go with us to the three rooms, we had rooms 408, 504, 508. When you arrive at hotel you just want to relax not try to fix their problems so we will ask for a refund. Thank you.

Door locked jammed, and it was a trick to get in. Room was hot when we walked in, but eventually we got it cooled off. It was an ok and easy place to sleep and eat breakfast after a late and long flight. Location close to airport.

The elevator malfunctioned multiple times.

Property was clean and I enjoyed my stay. Nothing

Very good

The swimming pool isn’t available right now and double rooms weren’t available at check-in time so we had to stay in a single bed room because we were in a time crunch. Which was doable for us thankfully. The staff was apologetic and kind and the room we stayed in was clean.

Would I still recommend this hotel, most definitely. The hotel grounds and rooms are always clean and the location for me is on point. The only downfall are the homeless who tend to hang out at the 7Eleven next door. They don’t really bother anyone, but just a heads up of what to expect.

We were there because my brother was having bypass surgery. It was convenient to go to the hospital. The beds were good. Pillows were great. Food was good. Had to get up at 4:30 am on Wednesday to go to the hospital. Called and asked for a wake up call. No wake up call. We had been gone all day. It was 4:00 pm. We were exhausted and when we got up to our room our keys did not work! Husband had to go back downstairs to see if they could get them to work. He came back up and we got in but our room had not been cleaned up. We were too tired for them to come and clean it so we just asked for clean towels. They did bring them promptly. When my husband was putting the towels in the bathroom, he called me in there and we noticed what looked like black mold on the ceiling. Yuck!

My only concern about the hotel is that both times I stayed there, a handful of homeless people mill around very near the property. It is not the fault of the hotel, but since I have seen it on both stays, I presume these are "regulars" who roam the general area. Besides that, the hotel has been pleasant to stay at.

Let me start by saying that there was nothing wrong with the hotel, my 1 star review comes from my arrival and check in. After being on the road all day and arriving almost at midnight, I was told they had to give one of my rooms away. I was like, what’s the point of making a reservation in advance, just to have the them give away your room to someone else. I had to wait an hour before another room was ready. So basically I had a room for about 3 hours because I had an early flight the next day. UNBELIEVABLE!

Inside was spotless. Workout room was lacking but of most importance was the pool area. The pool was filthy and the area around the pool was filthy with bird poop everywhere. The water level was too high so skimmer was ineffective.

Breakfast was great and so was coffee

I liked that it was close to COTA. The bed and pillows were amazing!! The breakfast spread they had was nice as well, I'm just sad that we didn't get to enjoy the waffles because we had to leave early.

Very Pleasant Stay! Convenient location with restaurants and stores nearby.

Clean place