Hampton Inn & Suites Austin-Airport

The elevator malfunctioned multiple times.

The swimming pool isn’t available right now and double rooms weren’t available at check-in time so we had to stay in a single bed room because we were in a time crunch. Which was doable for us thankfully. The staff was apologetic and kind and the room we stayed in was clean.

Would I still recommend this hotel, most definitely. The hotel grounds and rooms are always clean and the location for me is on point. The only downfall are the homeless who tend to hang out at the 7Eleven next door. They don’t really bother anyone, but just a heads up of what to expect.

We were there because my brother was having bypass surgery. It was convenient to go to the hospital. The beds were good. Pillows were great. Food was good. Had to get up at 4:30 am on Wednesday to go to the hospital. Called and asked for a wake up call. No wake up call. We had been gone all day. It was 4:00 pm. We were exhausted and when we got up to our room our keys did not work! Husband had to go back downstairs to see if they could get them to work. He came back up and we got in but our room had not been cleaned up. We were too tired for them to come and clean it so we just asked for clean towels. They did bring them promptly. When my husband was putting the towels in the bathroom, he called me in there and we noticed what looked like black mold on the ceiling. Yuck!

My only concern about the hotel is that both times I stayed there, a handful of homeless people mill around very near the property. It is not the fault of the hotel, but since I have seen it on both stays, I presume these are "regulars" who roam the general area. Besides that, the hotel has been pleasant to stay at.

Let me start by saying that there was nothing wrong with the hotel, my 1 star review comes from my arrival and check in. After being on the road all day and arriving almost at midnight, I was told they had to give one of my rooms away. I was like, what’s the point of making a reservation in advance, just to have the them give away your room to someone else. I had to wait an hour before another room was ready. So basically I had a room for about 3 hours because I had an early flight the next day. UNBELIEVABLE!

Inside was spotless. Workout room was lacking but of most importance was the pool area. The pool was filthy and the area around the pool was filthy with bird poop everywhere. The water level was too high so skimmer was ineffective.

Breakfast was great and so was coffee

I liked that it was close to COTA. The bed and pillows were amazing!! The breakfast spread they had was nice as well, I'm just sad that we didn't get to enjoy the waffles because we had to leave early.

Very Pleasant Stay! Convenient location with restaurants and stores nearby.

Clean place

Room was not clean

Gf ask

Will go back again!

Breakfast was in a very clean and neat area noise from highway

Very clean.

It was fine

Close to airport for early morning flight. Great room with great air conditioning. Staff was friendly and gave great suggestions for dinner

I recently stayed at the Hampton Inn, and overall, my experience was quite mixed. The check-in process was easy and efficient, which I appreciated after a long journey. One of the highlights for me was the airport transfer service, which operates from 4 AM to 1 AM. This was incredibly convenient for my early flight, although I noticed the website mentioned a fee of $10 per day, but I ended up paying over $11. The room itself was comfortable, complete with full-size shampoo, conditioner, body wash, and lotion, which was a nice touch. There was also a small fridge available, although it was unfortunate that there wasn’t a microwave in the room. However, I did encounter some issues with the restroom. We experienced a slow flush, and during the night, it became problematic when I found myself in need of the facilities. I ended up having to go downstairs to use the lobby restroom since the one in my room was running. Given that it was 1 AM and I had an early flight at 3 AM, I didn’t feel inclined to call for maintenance. To add to the frustration, the lobby restroom had little to no toilet paper and lacked hand towels, which further detracted from the overall experience. While the stay had its positives, these issues, particularly with the restroom facilities, significantly impacted my visit. I hope the management can address these concerns for future guests.