Holiday Inn Express & Suites Austin Downtown - University by IHG

What I like about the hotel is that everything is clean and being in the pool relaxing.

Gracias me gustó la vista de la piscina

Staff was wonderful, room was clean a comfortable, water wasn't very hot for showers

Everything was great .

The entire hotel had one working elevator. The pool was murky and had weave and fake eyelashes floating around in it. No curtains so lights shining in the room all night. When you pulled out the couch bed it took up the entire floor so you had to crawl over it to get to the other side of the room. The check in for the hotel was at a different hotel. The website states it had a swim up bar and it did not. Also stated breakfast was until 11am but it was shut down at 9:30am. It was just a horrible experience.

Good staff and clean room

Great breakfast rotation

No hot water. Elevators not working. Very confusing to get to room. Will never stay here again. This seems to be an issue based off other reviews.

Once I finally reached my room, I got my kids ready to enjoy the pool for the evening. However, when we arrived at the pool area, there was a pool party taking place that was clearly geared toward adults. There was excessive drinking, inappropriate dancing, and an overall atmosphere that was not suitable for families with children. None of this was disclosed or advertised at the time I made my reservation. Had I known about these conditions, I would have chosen a different hotel for my family’s stay. I spoke with the hotel staff to express my concerns, but I was disappointed by their response. I was simply told that it “wasn’t their problem,” which demonstrated a lack of concern for guest experience and customer service. Overall, this stay fell far below the expectations set when I booked the hotel. Between the closed lobby, inaccessible elevators, lack of communication, and the unexpected adult-only atmosphere at the pool, my family’s experience was significantly impacted. I would appreciate an appropriate response and consideration for the inconvenience and disappointment we experienced.

We had to walk multiple flights of stairs! The noise from the a/c unit was so loud that I got no sleep. The hotel would not give me a receipt for my room so not sure what I was even charged. The extra $100 for possible charges will not be refunded for several days.

I had a wonderful stay! The hotel was clean, comfortable, and welcoming. The front desk staff were so nice, friendly, and helpful—they truly made my experience even better. They went above and beyond with their excellent customer service. I would definitely stay here again!

Room was nice and clean. Staff were friendly and the amenities were fine. The only issue is navigating the property and parking. It’s not seamless, but not impossible to figure out either. Was not straightforward, which is the only reason for 4 stars.

Another issue was that the elevator wasn’t working, so we had to carry our luggage up and down the stairs, which was very inconvenient. The biggest surprise was the parking cost. It was $50 for just 4 hours, not for a day. We ended up spending more on parking than we did on the actual room. My advice is to read the reviews before booking. I didn’t, and I definitely learned my lesson.

Both organizations are in the middle of a merger which took place in January and they are still feeling the pains from those challenges. I wish that there was SOME transparency to the customers! • BIGGEST OFFENCE: My card was compromised!! • Elevators in the garage were not operational – you will need to valet if you are unable to “do” stairs multiple times a day. • Portions of the hotel did not have air conditioning • Our room (specifically) did not have hot water along with low water pressure • Bathroom was not clean • Please check your credit card statement for multiple garage payments – you cannot pay your parking with your hotel bill. You will need to scan a QR code Just be mindful of these hurdles when booking your stay. Take care.

Friendly staff. Confusing parking though.

What was bad about the garage/hotel all the elevators where not working , garage was small and not spacecious to really park

Our stay was great.

All good 👍

Hotel was okay, we didn’t have a lot of water pressure in the shower. We had to turn the shower on for 10 minutes so the hot water can come out. They only took dirty towels and made our bed. There was hair stuck on the wall on chipped paint by the shower and the staff never cleaned it. That’s how I knew they didn’t properly sanitize or clean the rooms.

Good well maintained