La Quinta Inn by Wyndham Austin Capitol / Downtown

The overall building was so gross, my expectations were low but i didnt think it would it this ridiculous. there was trash everywhere. the carpets are so disgusting. some of the bed sheets had little black spots and you could just smell to mold

no fridge, microwave or even a hairdryer in my room and i struggled closing and opening the door and had to force it which is scary for a solo woman traveler as well as the parking situation which was also a robbery to have to pay $45 a day for parking it in somewhere so scary and with trash and mattresses all around it

Lights didn’t work, the door didn’t have a locking system on it, the French doors to the bathroom were rusty, and coming apart, the curtains have holes in them, and the floor was dirty!

Our stay was extremely disappointing. When we first checked in, the key to our assigned room didn't work. We were then moved to a second room, where the air conditioning didn't work, and to make matters worse, there was what appeared to be human or animal feces in the closet. The smell was overwhelming and made the room unusable. After reporting those issues, we were moved to a third room. Unfortunately, it wasn't much better. There was visible mold throughout the bathroom, around the air conditioner, and near the window. We also found a random pair of shoes left behind in the room, which made it seem like it hadn't been properly cleaned. The air conditioning unit wasn't securely installed, with exposed wires visible, creating both a safety concern and an overall poor impression of the room's condition. Overall, this was one of the worst hotel experiences we've had. Multiple rooms had serious cleanliness, maintenance, and safety issues. We expected a clean and functional room, but instead spent our time being moved from room to room. I would not recommend.

It's nice it's next to the Capital. We were on the top floor and the elevator was broken the first two days and was scary getting on so didn't use. It was a place to sleep clean and sightsee.

I won’t stop here again , no microwave, no refrigerator, hall way dirty and smells bad , elevator too old not working while I stay at 3rd floor.

Room had visible mold everywhere. Staff did not properly check us in (though they originally said they did) which led to a random man trying to get into our room around midnight. Was moved to a new room mid stay, but did not take away the original disgust from the room and staff.

My daughter felt unsafe.

The location. The room was dirty when we first arrived. There was trash thrown everywhere and hairs on the bed. Some of the outlets didn’t work. Found the window left open with cigarettes and made the room smell. Found cockroaches in the bathroom. No cleaning services provided. The front desk was nice but didn’t feel comfortable being here.

Breakfast was nice Everything. Especially the not free parking. I’m never coming back for that specifically

After checking in, we tried to use the elevator and almost got stuck in it. Luckily, the doors opened back up, and we got out immediately. We then had to carry our luggage up four flights of stairs. As we walked through the hallways, there was construction everywhere. The ceilings were falling apart, with pieces of wood and paint scattered throughout the hall. On the way to our room, we also noticed the pool was disgustingly murky, with dirt and debris covering the bottom. Once we got to our room, the air conditioning wasn’t working, and the thermostat read 80°F. We went back to the front desk, and their explanation was that it needed to be reset because the cleaning crew had turned it off. At that point, we immediately requested a refund and left. This is actually my first time ever leaving a negative hotel review. I’ve never had an experience this bad, and I hope no one else has to deal with it.

I booked months ago and called to make sure that it was okay for me to book even with my age since I know many hotels don't allow check in for people under 21 and they insisted it was okay. I get to the hotel to check in and they say they changed the policy a month ago. Im extremely upset because they failed to contact me about the change and I had to go to another hotel last minute when I had an event I needed to get to urgently. This issue made me late to the event.

Walked back to the front desk and said the room was unacceptable. Instead of offering a different room, the desk clerk offered us a refund immediately, but said that because it was booked through a 3rd party (Expedia), there would be an extra step in the refund process. After a few seconds, she told me that the money was sent back to Expedia and that I would have to handle things through Expedia at that point. We left the hotel, went to our event, and decided to go ahead and drive the 4 hours back home. We arrived back home just before 4AM, and when I woke up this morning, I discovered that Expedia had no idea that our booking was terminated. I tried calling the front desk of the hotel (no answer), I messaged the hotel through Expedia in the same way they messaged me on the day of arrival (no reply). Expedia tried reaching out to the hotel on my behalf, with no luck as of yet. This is a completely terrible experience with this hotel; not only did they keep the money from our canceled booking, but we also had to pay an extra $40 for parking which has not been refunded yet (a separate ongoing claim). If there is any happy resolution to this, I will gladly update my review, but the hotel itself was a complete mess, and we would never ever consider staying there again.

This hotel was a very nice experience. The room was very nice, comfy bed, meaning not hard or firm....it was comfy. I got the executive room and it was spacious. the staff is very nice and helpful. I would definitely stay here again.

This property was under construction and very loud! I couldn't sleep, & the hot water wasn't working! Front desk was no assistance!

Absolutely nothing it was a disgrace Everything , shit hole

The building is outdated and it feels and looks rundown in need of an update.

Being closed to downtown They were making improvements so there was lots of noise

Old hotel that needs much updating and work. They were maintenance personnel sanding, the surfaces of the concrete walkways, which was very loud and it seemed to be right under my room.

This hotel needs someone who cares about presentation. The people that work there are great; friendly, willing to help and are professional. The hotel itself, while under construction is a hot mess. If it wasn't for the friendly staff, I would have eaten the cost of staying and left. Even then, it turns out that the lights in the unit didn't work except for the bathoom sink light. The water ran, was hot, but had nails and screws on the floor, a desk chair that looked like it was a cat's scratching post at one time, The TV wouldn't turn on and none of the outlets worked except for the one in the vanity. The closet had a hole punched in it, and the light from the front door told us there was as gap underneath the door too. There was a huge cricket or roach crawling on the floor, couldn't quite tell, it was so dark in there. The A/C worked extremely well, but c,mon...it felt like I was in a section 8 complex. Whoever is managing that place needs to step up their game because your staff is working hard to provide a service that is seemingly welcoming, but offers little back except over-priced booking and $45 for valet parking. Better to do the garage 2 blocks down, $30 for 24 hours. Way better. That upgrade better be next level because the investment cost to accomplish it won't be cheap.