Hotel Indigo Austin Downtown - University by IHG

Was nice fun located hotel close to all the fun

There were a few things that we had to address with the staff, first they offered the option to add add-ons to my reservation, I placed an order for chocolate covered strawberries. When we arrived they were not there, I called front desk they apologized and had no idea of the add-on. I asked them to bring it later so when we returned after dinner. We returned an hour early so I called to ask for plates and silverware with the delivery. They arrived an hour and half after with no napkins, silverware or plates. Just not good with the details. The phone to the room stopped working which is a security risk. We had issues calling in and out. The remote stopped working and the TVs are outdated (bring your fire stick, apply tv, etc,.) and the door to the shower did not close all the way. We had three ppl shower and so much water on the floor. They finally addressed these issues while we were in the room, slight interruption for us but overall the location was good. We got to walk to Hoboken Pie at night.

Terrible place in general.

Valet team went above and beyond to help us with parking

My favorite staff was Matthew, Kiran, and Carl. They all made our stay special and memorable! My friend and I were celebrating multiple things like her just getting married, our birthdays, and also in town for the Ariana Grande concert! It was my friend’s first time in ATX. We were offered drink vouchers to celebrate! Kiran and Carl were nice with check-in/out and recommendations for restaurants as well as great feedback on the concert venue! I tried to use the business center to print something last minute for the concert and it wasn’t connecting and I was able to go to the front desk and print which was nice! I will 1000% be recommending this place to anyone I know!

Be prepared to pay for parking, there is no free parking

The A/C in the lobby was broken. It was very hot. The room a/c worked and got cold but did not seem to remove the moisture from the air. The floor was sticky. The room had noise generator in it and ear plugs because of the loud music from a club. It did not bother us we were on the 7th floor. The parking is stupid. We were there on a weekend. The valet is about $50. The parking outside lots are tricky because they only allow 12 hour slots so it costs almost $60 to park overnight. The parking garage charges per 15 minute increments. There is no way out you will pay. The garage was empty too.

Pool bar drinks well over priced.

A/c out on all the common areas. A/C in room clanked very loudly cycling on, but it did work. Clean and the staff was friendly, even when they were very HOT.

My stay here was genuinely disappointing. The bottom floor had no air conditioning, and when I got to my room, the AC wasn’t working there either. Maintenance was unable to resolve the issue. After switching rooms multiple times — four attempts in total — we finally found one with functioning air. While the room itself was clean, the property overall showed significant signs of age and neglect. The shower was in unacceptable condition. Given the gap between how this hotel presents itself and the reality of the experience, I can’t recommend it and won’t be returning.

Overall Clean. Staff were friendly but not very helpful. We had to carry our luggage from car to the elevator and to the room because there was no available trolly.

Only had one hot shower in the days I was there. No luggage cats available. The main elevator was out of order. Took several trips to carry gear and luggage to my truck in thr bottom of thr parking area.

Great hotel. Highly recommended.

Perfect location. Everything that we wanted to do was 10-15 minutes away.

The hotel is very conveniently located but the parking is a little tricky to find as it shares a garage with the Holiday Inn Express but its not clearly marked. Everything was clean but felt just very slightly damp but thats Austin humidity for you. Friendly staff. We didn't have issues and were not displeased but probably will try a different hotel next time.

the staff were so kind & always available when needed, had no issues with noise or no complaints about the management. Enjoyed my stay, would definitely do it again

The front desk staff were great. One parking garage for two hotels and mediocre signage. Holiday Inn parking garage signage for Hotel Indigo. Understanding that the Hotel Indigo lobby is on -4 level was very confusing. AC in lobby struggled to keep up with door open/close.