Hotel Indigo Austin Downtown - University by IHG

Everything was amazing and would have gave a 5 stars except the walls were paper thin and it sound like maybe the room was next to where the cleaning crew/storage room was so I didnt sleep well

The room was clean. Pool area was nice. Only bad thing I have to say about this hotel is that the air conditioner in the lobby wasn’t working and the front desk worker rebecca was treating not only myself but other hotel guest horribly. I have a disabled sister that needed assistance and she just gave me a hard time with everything. Other than that, the front desk workers the next day we’re extremely helpful.

No hot water during the stay. Better the second day but still not good.

Staff are amazing! Love the pool. The only complaints I have is that dirty clothes were left in my restroom from the previous stay. And food was left in my fridge which made the room smell like onions upon arrival.

Beautiful room and pool!

No hot water for 3 days... they reimbursed me for 1 day but it was still very inconvenient. Also, hallway has master switch, so if it's off - light in bathroom does not work. Being informed of this at check-in would have been helpful so I wouldn't have to be trying to shower in cold water... in the dark 😫

I had stayed at an Indigo once in Nashville and a Kimpton in Denver. Based on those excellent stays, I decided to stay in Austin's Indigo. This hotel did not disappoint. In fact, it surpassed my expectations. The room was spacious and so was the bathroom and shower. I loved the swimming pool and view. The location was convenient and easy to get to all the major attractions. The staff was extremely friendly, helpful and enthusiastic. The nearby neighborhood restaurants were all great. The king sized bed was very plush and comfortable. The chairs in the room were also high quality and comfortable. The big bonus was the Lavazza espresso machine. This is one of my favorite coffees! I will definitely stay at an Indigo again because it offers high quality accommodations at a great value!

clean room friendly staff

Had a great stay. Location on Red River is very good for live music and a pretty short walk to 6th Street and Congress Ave. Don't skip the breakfast tacos with chorizo - I had them both mornings I was there and wish I could get them at home. Wait staff at the restaurant couldn't have been nicer.

N

Great hotel and location next 6th Street.

Treadmills on gym are bad Staff not very friendly/helpful Common areas are shared with holiday in express with a much more party-oriented crowd. Lobby bar open very limited hours

Good value for money overall. Unfortunately, the lady on the overnight reception was quite rude and unwelcoming, which detracted from the experience. Aside from that, everything else was good.

Was nice fun located hotel close to all the fun

There were a few things that we had to address with the staff, first they offered the option to add add-ons to my reservation, I placed an order for chocolate covered strawberries. When we arrived they were not there, I called front desk they apologized and had no idea of the add-on. I asked them to bring it later so when we returned after dinner. We returned an hour early so I called to ask for plates and silverware with the delivery. They arrived an hour and half after with no napkins, silverware or plates. Just not good with the details. The phone to the room stopped working which is a security risk. We had issues calling in and out. The remote stopped working and the TVs are outdated (bring your fire stick, apply tv, etc,.) and the door to the shower did not close all the way. We had three ppl shower and so much water on the floor. They finally addressed these issues while we were in the room, slight interruption for us but overall the location was good. We got to walk to Hoboken Pie at night.

Terrible place in general.

Valet team went above and beyond to help us with parking

My favorite staff was Matthew, Kiran, and Carl. They all made our stay special and memorable! My friend and I were celebrating multiple things like her just getting married, our birthdays, and also in town for the Ariana Grande concert! It was my friend’s first time in ATX. We were offered drink vouchers to celebrate! Kiran and Carl were nice with check-in/out and recommendations for restaurants as well as great feedback on the concert venue! I tried to use the business center to print something last minute for the concert and it wasn’t connecting and I was able to go to the front desk and print which was nice! I will 1000% be recommending this place to anyone I know!

Be prepared to pay for parking, there is no free parking

The A/C in the lobby was broken. It was very hot. The room a/c worked and got cold but did not seem to remove the moisture from the air. The floor was sticky. The room had noise generator in it and ear plugs because of the loud music from a club. It did not bother us we were on the 7th floor. The parking is stupid. We were there on a weekend. The valet is about $50. The parking outside lots are tricky because they only allow 12 hour slots so it costs almost $60 to park overnight. The parking garage charges per 15 minute increments. There is no way out you will pay. The garage was empty too.