Renaissance Baton Rouge Hotel

Tv service was awful…staff was professionally nice but not a friendly atmosphere.

Whole experience was great

Upon arrival I found that despite reserving a king bed I was given queens. Would not provide a late checkout despite the fact I was attending a conference on the property. Just found the staff not very friendly or helpful.

Awesome place! Definitely recommend!!

Location was good. Nice, but older hotel. The hotel was a bit dated. Housekeeping service was spotty -- they missed a day and did not deliver a full set of towels.

My stay was truly amazing, the staff were very friendly, and the property was very clean. I would highly recommend.

I've already booked my next stay there!

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Absolutely awesome

Staff were super friendly & helpful .. Restaurant was great - everything we ordered was a hit .. the pool area was very nice & refreshing .. very pleased ..

Checked in late, after 10 and front desk staff were not pleasant. Booked 2 rooms for my party expecting the rooms to be next door or at the very least, on the same floor. However, rooms were on different floors. Key card for one room didn’t work so had to go back down. Desk agents were not welcoming.

This is our 2nd stay at the hotel. The staff are amazing people, very friendly and always willing to help to make the stay more enjoyable. From the front desk, restaurant, and cleaning staff. The property is well maintained, pool area is very inviting and the grandchildren loved swimming there. The food was delicious, wait staff very friendly and the bartenders were awesome at making drinks and just service.

Everything Wish Pool, Bar hours later

The fridge was on the floor and was not level. Then we asked for a microwave. There was mo place to put it, and it was so unlevel the fridge barely stayed closed.

I check in with my daughter and they had booked us into a King, while I had requested 2 queens. The front desk staff went out of their way to change our room (we were upgraded) and we really appreciated it. They could have USB chargers built into the furniture in the rooms.

Clean room,decent pool, decent gym, great restaurant and bar.

Property is beautiful and clean room service was delicious must try the fork and knife grilled cheese and the charcuterie board!

Nonpareil accommodations, friendly staff, and the made to order omlets by Mr. Dan are nothing short of "superb!" Great Customer Service Team!

Nice comfortable beds and pillows. There were no plugs for one side of the bed, which made plugging in a phone to charge difficult. The fact that the “incidentals” shop was located on a different floor than the lobby was inconvenient. The room was very clean and quiet. It was nice not having the hotel located next to the interstate because there was no traffic noise. Overall, a nice stay

The breakfast experience was also disappointing. The muffins tasted stale, and the boxed eggs were watery and unappetizing. Room service/housekeeping never checked in with us during our stay, so we constantly had to speak up, follow up, and advocate for ourselves just to receive the level of service that should have been standard. The bar was easily the worst part of the experience. Wait times were extremely long, even for simple orders, and the bartenders appeared poorly trained and unprepared to manage guests efficiently. The overall service lacked attentiveness, organization, and urgency. What was most frustrating was feeling as though quality service was only provided after we complained or repeatedly asked for assistance. Guests should not have to constantly advocate for basic cleanliness, communication, and hospitality—especially when paying hotel prices. This property needs stronger staff training, better quality control, and more consistent guest service before I could recommend it. Ex. Pool had little to no towels when guest rarely used the pool area. For the price paid nightly I would recommend a holiday inn or nearby Hilton that would be lower in price and higher in overall Baton Rouge experience.