TownePlace Suites by Marriott Baton Rouge South

Ok

The room had roaches, the bathroom had mold, the shower didn’t have soap

Everything was absolutely perfect

Nice people clean environment

I am writing to express my complete dissatisfaction with my recent stay at your Marriott property. My reservation was booked through Expedia for the dates of July 25, 2026, through July 27, 2026, and from the moment I arrived, my experience was unacceptable. Upon entering the hotel, I immediately noticed that the air conditioning in the lobby was not working, making the arrival experience very uncomfortable. I then discovered that my reservation had been mishandled, even though I had already paid for my stay online through Expedia. Because of the reservation error, my family was forced to stay in separate rooms instead of being accommodated together as originally booked. This caused unnecessary inconvenience and frustration that should never have occurred. Unfortunately, the problems continued after we checked into our rooms. The pool water appeared murky and did not look clean enough to use. One of the televisions had significant visibility issues, making it difficult to watch. In one of the rooms, there were dirty towels left underneath the bathroom sink, and there was no iron in the closet as expected. To make matters worse, although I have been advised that a refund would be issued, I have still not received any of my funds. This has only added to my disappointment with what I expected to be a quality Marriott experience. I chose Marriott because of its reputation for quality accommodations and customer service. Unfortunately, it fell short!

This property was clean. It has cameras and makes you feel safe. My room was superior and very comfortable. The front desk staff, Danielle, was helpful and friendly. I will definitely stay here again.

Initally, our TV was a dark blue color when turned on, so we had to switch rooms when we got there, not a problem. We checked in on a Friday, and Sunday I asked for someone to come and give us clean towels, do the trash, change the sheets, and to take back the crib we decided not use for our son. No one ever came. Asked again monday, and no one ever came even after being told someone would. I ended up taking ALL of our dirty towels to the front desk along with the crib, to turn it in and get fresh towels and toilet paper. On monday, I went to do laundry, had enough quarters to start the wash, but not enough to do the dryer. I went to the front desk bc I was told they could make change. They had no quarters. I was told the front desk couldn't get a hold of the manager to make change but they would "let me know." 5 hours later, I ended up having to go the gas station after my husband came back with the car so I could get change bc the manager could not be reached to make change for the front desk. Tuesday passes, no towels, no bed change. Wednesday rolls around and I go BACK to the front desk to request MORE toilet paper, and our room be serviced AGAIN, AND WAS told the reason our room was never serviced is bc "they are an extended stay and they only clean once a week, but they will put us on the schedule." That was the first I was hearing of that. Our room was FINALLY serviced on Thursday. Checked out Saturday.

Great rooms, quiet area in a central location.

this was a horrible stay the air was broke and it was 85 degrees in the room i booked a suite with two bedrooms a kitchen and living room and they offered to replace it with just a room with two beds which wasn’t equivalent to the price i paid so they was basically going to get free money out of me they could’ve offered me two hotel rooms to kinda match the price but they didn’t. the hotel room was hot but the hallways was cool i don’t understand how that would happen they should’ve been worried about they’re guests safety i am asthmatic so that condition of the room wasn’t safe for me at all! i had to go to the hospital after my visit

Great staff and the rooms where very clean

Nice room, plenty of space.

Overall I’ll rate it a 3 stars!

The carpet in the halls had a TERRIBLE smell. The floors & chairs were dirty & the bed smelled like urine. Housekeeper never came to clean the room & we didn’t have enough towels. The girl at the front desk was nice, that’s the only good thing I have to say. This Hotel has the potential to be a nice place, so I was very disappointed.

Will be staying again very nice quiet and clean

Great room! And neatly kept and cleaned !

Breakfast had eggs, microwaveable bacon and sausage and waffles, fruits and cereal.

The staff was very welcoming and friendly. Check in was a breeze. The room was well maintained. The breakfast was good.

Breakfast had a lot of options, property smelled amazing, the front desk clerk and I bonded over our experiences with our ill parents, I had to stay there two nights due to my mom being hospitalized at Baton Rouge General, I was able to find this property. Room was clean and had a great desk, kitchen area, rotating tv, and clean shower!

Great help

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