Home2 Suites by Hilton Battle Creek

My sister and I booked our stay in home suite 2 by Hilton back in Jan 19 as we had a rehearsal dinner and wedding to attend in Aug 1. I also called one week ahead to confirm both booking. Arriving there, they told me that the hotel was overbooked and I need to move to next door hotel because I booked with a third party, and that my sister’s room was cancelled with no reason. I told him that I need to stay in this hotel as all friends and family will be staying here and that the shuttle from the venue will arrive at this hotel and that my sister is coming from abroad and she will need a room to stay in. This staff was rude, incompetent and unprofessional. He mocked me in front of my children and was repeating every word I say. He said that because I was mean with him, he was meaner!!!! My only regret is I wish I was rude and mean with him. I thought and I learned that staff should know the basics about customer satisfaction and how to deal with people. I asked for the manager, but she was unavailable!!!!! Thank God, after a long time of wait, there was this nice lady that came and easy the situation. She found a room for my sister and told me not to worry about the shuttle and even walked with me to the next door hotel which was amazing. I have been in many hotels all over the world, this is the first time that I have been offended. We should not suffer from your bad choice and management because how can I erase my kids’ memory “He was mocking Mom”

Our room was well appointed with a well organized kitchenette (including a nice refrigerator and dishwasher). Room was spotless! King sized bed comfortable and shower was delightful! Staff were friendly and very helpful! We were there on a Monday morning. Breakfast included the make your own breakfast sandwich -choices included English muffin, bacon, egg, sausage, cheese, etc. Also very nice waffle setup along with cereal, coffee and juice. We would happily stay there again!

How is reclaim ice machines on each floor a full breakfast that was very good

Nice, clean, and spacious room. Breakfast was good and the staff was pleasant.

I Absolutely Love Home2Suites

I only stayed one night. I didn’t use any of the facilities (pool, workout room, etc), but the room was clean, comfortable bed, & friendly staff…I would definitely stay again!

We were not told, but they only clean the rooms every other day. Property is currently very clean, but you can see on going maintenance may be lacking: weeds in rock beds, thresh hold to our room loose and trip hazard, walkway light at back entrance appears to have been run into and was not standing straight, lower entrance on northend of building does not close securely by itself, which is a safety hazard.

We had a good experience I would stay there again

We only stayed one night, but the room could easily have been comfortable for more. Loved the kitchen setup and the fact that they took dogs!

Room needed to be vacuumed hair on the floor

Superb

Great room and location of hotel. Breakfast could use an upgrade.

The people were very nice and knowledgeable. The property however was very dated. The shower had little water pressure and the wall paper was pealing off the wall. The room was clean I think it just needs a lot of updates.

Nothing We were given room 412. When we arrived to the room we put our things down and after our very long 13 hour drive I wanted to shower. In the shower there were multiple pieces of body hair. To which I let it go and I personally rinsed the shower down before taking one myself. After my shower I went to plug in my phone on “my side of the bed” there I noted hair in the bed. Many pieces of head hair and “other” body hair. I told the front desk and requested a credit to another location as this is not a place I now trust to stay in. They said due to me booking third party there is nothing that can be done. Which makes no sense since you, the hotel, do get paid regardless. The head cleaning lady came out and guaranteed another room that was actually clean as it was a mistake on their end putting me and my husband in 412. They moved us to 424. Which upon entering smelt much better already and there was no hair in the bed. However, upon entering the bathroom there was more hair on the counter and the toilet was dirty (feces inside the walls of the toilet bowl). My husband and I were disgusted and immediately left. Nothing was done on your hotels end to help us. We paid to stay at your hotel regardless of third party or not, you still got paid and due to your staff’s inability to properly clean (or cut corners) we had to spend more money out of our pockets to find a cleaner place to stay.

Great location, clean spacious room, excellent friendly staff,super easy check in and out and a beautiful view of the forest area in the back with dear gathering and a sunrise that was picture perfect. Bathroom door didn't shut all the way and didn't lock. Not locking is not a big deal if your with family but the door kept opening on its own like it wasn't catching or something, alittle annoying but alot of good to make up for the door.

Sheets were clean and soft, but the bedspread was itchy. Breakfast was very nice…lots of choices, fresh food. Reception clerk was friendly and helpful.

Clean hotel, nice spacious rooms, great breakfast!

Room was clean but couple of broken things-the barn style bathroom door, the tub spout. The buffet breakfast was better than most other places though. A pleasant stay and close to grocery, a few restaurants and shopping.

Very clean staff was great Location quite

Clean rooms, lots of amenities, and pool sparkling blue.