MCM Eleganté Hotel & Conference Center Beaumont

the sheets seems clean at least breakfast was gross, no hot water, tub was dirty, floor in the room had wet spots

Room smells like mold. Hits you in the face like a ton of bricks. Don’t expect a hot shower. You’ll get room temperature at best. Staff will look at you stupid when you ask for them to fix it. Then will lie directly to your face and refuse to acknowledge the problem. The staff could use a remodel alongside the building. If I could give 0 stars I would.

Amazing breakfast!!

Staff was very friendly, and hotel was very clean and quiet. However, I booked a king suite while on vacation, wanted a nice room in a quiet area, and be able to enjoy the pool....but got none of that. They never mentioned the pool was under construction and basically destroyed, so couldn't do that. The room was real clean and nice, but the both of the ac was barely working when got there, and both had very dirty air filters that seem to have never been cleaned. So I had to clean them and got the one in living room working, but main one in bedroom still didnt work. Tried calling front desk for it several time and never got anyone on phone, or a response back. Then to top it all off, my room was literally right behind the elevator, mind you the elevator had squeaky a** cables, so in the middle Of the night I was woke up a few different times by people using the elevator. Idk, maybe it just wasn't a good weekend to stay, my experience just wasn't the best. But the staff is super friendly, good hkt breakfast, and even has a Starbucks, bar, and good restaurant down stairs ‍♂️. Also the interstate being under construction kinda makes it hard getting in and out of there.

The front desk was very nice The breakfast staff was nice The room was not clean Smell like moth balls Hair on sheets and in tub Fridge didn't work Tv didn't work Dark stains on furniture Windows dirty

Exceptional

Good

The staff was great. The issues are that the property is at the early stages of renovation. Hallways were hot. A distinct odor was in the hallway and room. No TV service at all. Water in room had a rotten egg/sulfur odor. Lights began flickering in the room. I left at midnight and found another room at another hotel. I didn't even bother with trying to get a refund. I was in room 608. There was also suspicious activity in the room across the hall...the door remained propped open the whole time I was there and there was clearly someone in there. My deadbolt would not lock either; i felt very uneasy and unsafe.

While we were unable to complete our reservation due to plumbing troubles during their renovations, the staff was exceptionally helpful in cancelling our accomodations and were very kind. Especially Amber and Deja the night of the reservation, and Ben and Dorothy when I had to finalize the refund. They were all beyond gracious and demonstrated professionalism, fine etiquette and exemplified the meaning of hospitality. I have always wanted to stay at the Elegante, and this was supposed to be the trip that happened. Because they handled this regrettable situation with such courtesy and finesse, my esteem for the property has not diminished at all and has in fact, grown fonder. I will absolutely return to this grand dame of Beaumont and recommend it to friends and family who visit.

The rooms are so old, and uncomfortable, also roaches in the parking lot

Absolutely nothing I wasn’t advised that the property was being repaired and had no water until I arrived for check in. I wasn’t offered any options or an apology. JUST POOR CUSTOMER SERVICE

We arrived in the evening, and I will say the desk clerk was very friendly and welcoming. Unfortunately, that was about the best part of our experience. Once we got to our room, I immediately noticed that it had not been cleaned to the standard I would expect from an MCM Eleganté property. I’ll admit I can be a little picky, but dusty baseboards covered with hair go beyond being picky. The room simply did not feel properly cleaned. Then came the bigger issue—there was no hot water. At no point during check-in were we informed that the hotel was experiencing water problems. Had we been told upfront, we could have made an informed decision about whether we wanted to stay. The next morning, I told the front desk about the lack of hot water. I received an apology and was told they would notify maintenance. However, when we returned to the hotel that evening, we discovered we still did not have hot water. When I spoke with the front desk again, I was then told that the hotel had been having ongoing water issues. I asked to speak with a manager and was told no manager was available until the following morning. The next morning, we checked out—still without having had hot water during our stay. I again asked to speak with a manager, only to be told that a manager would not be available until later that day.

No hot water, moldy sewage stench in the air

Not really much to like No hot water, the couch had stains, the pillows on the bed was throw pillows no real pillows and the pool and most of the hotel is under renovation!

They are rebuilding the hotel but I think the contractors hit a hot water line and did not repair it leaving the guest with no hot water all night instead of calling a plumber to repair it that night. Poor management i will not ever stay there again. Also no ice machines working on our floor.

The hotel is undergoing renovations so there was no hot water and low water pressure. The room was clean but had a musty smell. The breakfast and other amenities were excellent and the staff very friendly.

Stayed during a tropical depression. Services such as breakfast and dinner continued facilities were secure and cleaned. I have stayed at this hotel a number of times. Always clean, safe and staff is great. Will return next month to stay at the Elegante

Bad

Just An Amazing Stay♥️

Good