Clarion Pointe Beckley

Old style hotel that needs major updates, still had a good night sleep, I ended up here because all other hotels of my choice where booked

The Lobby smelled like weed. The room also smelled bad

There were maintenance issues with the room, electrical outlet not working, bed frame had metal sticking out i I kept catching my leg on. Hair in bathroom on floor. The pool is in back corner of parking lot next to a dumpster. The breakfast was sad. Everyone who walked in after us commented on it. Some things had definitely been updated and looked nice though.

Close to highway. No handicap, partner in wheelchair

When we arrived there was a faint odor of marijuana in the lobby. I had reserved a room with a king size bed and was given a room with 2 double beds. I was too tired to quibble. The positive was there was a refrigerator in the room and the elevator worked fine. There was a security light right above our window and the curtains did not close. At 12:30 am someone tried getting into our room. The employee at the desk had given them a key to our room. A few minutes after the other customer left, the employee called our room to check on who might be there. She said the previous employee gave us the key to the room but did not check us in. I don't know how that works. In the morning I found change and a candy wrapper on the floor next to my bed that were not left by me. Obviously the floor had not been vacuumed. We went down for "continental breakfast" which was waffles or cereal. We went back to our room to gather our belongings and couldn't get in the room because the door "key" had been programmed to the "other customer". I had to go down to the desk and get our keys reset. None of the ice makers were operational. They had a sign in the elevator that said they hoped we had a memorable stay. It was definitely memorable, but not in a good way. Clarion will never be our choice again. Note: The employee working the desk in the morning apologized sincerely.

I can’t really rate anything but staff helpfulness because this hotel refused to honor our reservation or assist in trying to figure out the issue. The 2 customers in front of us and the one behind us all had a similar problem - our virtual credit card was being declined. The clerk simply said she wouldn’t give us a room and told us to call “Expedia”. When we offered to hold the room on our actual card and maybe the system would be working in the morning g she simply told us we’d be double billed and asked us to step aside so she could help the person behind us. When hotels.com attempted to call the hotel to fix the situation (which is what she told us to do) they didn’t answer…over multiple attempts over the course of an hour!

Nothing it was filthy The staff was yelling randomly, didn’t want to refund me when I said there were people in my room and they overbooked, gave attitude because I was upset that my paid for room was taken and refused to try to fix the issue not to mention the place was absolutely filthy

The good: beds and pillows were very comfortable. The bad: AC fan controller not working properly. Staff struggled to key the room. Fitness center was closed due to broken equipment. Staff not wear Uniforms. Finishes in room were very outdated. Faucet in bathroom was very loose. Hotel cost was about twice what it was worth. I would not stay there again unless the cost was much lower.

A customer ahead of us was having issues getting checked in, and was obviously frustrated and started getting an attitude and the employee assisting this customer started yelling and it made my children, and quite frankly everyone else in the lobby, uncomfortable. The employee was very kind and to polite to me, though. Our room could have definitely used a deep clean. The carpet was filthy, the room smelled of mildew, and there was mildew in the soap dispenser in the shower. Our security latch was busted and the door handle was loose,as if the door had previously been busted open, so we didn't feel very secure in our room, especially with people yelling and arguing in the hallway late at night.

Bed not ready, no blanket. Cigarette holes burned in sheets put on bed. Shower was horrible, shower head needs to be replaced. Ice machine broken. Waited well over hour for a blanket. Room smelled badly like stale cigarette smoke. Toaster at continental breakfast was also broken.

She deserves a raise 👏!

Cheap room for one night along our route to Florida. The bed wasn't the most comfortable. Hotel staff were kind, the room was clean, and the place was quiet. Got my money's worth. Wouldn't want to stay here for an extended period, but it was fine for a one-night stay.

Best price

Clean, bed was comfortable and the location was good.

The staff was minimal and our requests were ignored. There was some sort of leak and the carpet was soaked.

Since I was too tired to look for another place to stay, I accepted two rooms with full-size beds instead. However, this was not the accommodation I reserved and paid for. I specifically booked rooms with king-size beds, and the replacement rooms did not meet the terms of my reservation.

Toilet ran and ran until I fixed it. Toilet lid was filthy..soot/dirt on it. Coffeemaker was in need of a deep, thorough cleaning.

The hotel is old which isn’t a problem but it’s I desperate need of a total renovation. It’s damp and there is mold everywhere. The staff was nice. It was okay for a one night stay as it was just to sleep and leave the next day. Even the floor felt damp to walk on. It didn’t feel extremely safe either.

Staff was great. Facility could use some help: ice machines didn't work. The desk clerk took my cup and went somewhere to put ice in it. No usb ports in room for charging devices. Hair dryer in room 207 didn't work.

Friendly staff Overflowing and smelly garbage can at entrance.