Country Inn & Suites by Radisson, Beckley, WV

Overall good

Pleasant front desk staff. The moment we walked into the room, we knew it wasn’t clean. The first impression was a very stained couch. The room was very dingy and old. Moldy corners in bathroom and stained shower curtain. Not the fault of the housekeepers, it’s just what they have to work with.

The Rooms: Our first floor room was a nightmare. We were instantly hit with a horrific smell masked by a scent plug. The room felt incredibly moist; both the carpet and couch were literally wet. It was filthy, with splatters on picture frames and used tissues left under the table. The bathroom floorboards were rusted out, fire sprinklers were missing casings, and the windows were bolted shut. The Pool Area: The indoor/outdoor pool sounds nice but is a safety hazard. The room smelled heavily of mold and the lights constantly flickered. Both hot tubs are permanently covered over with wooden decks. The pool edges were broken, the stairs were dangerously slippery (multiple guests complained), and the indoor deck was covered in water-filled "bubbles" that squished when walked on. Service & Staff: Due to the horrific smell, we asked to switch rooms. The front desk agreed to handle it midday while we were out, but completely forgot. When we finally switched, the second room was slightly better (windows weren't bolted), but it still smelled. To top it off, our keycards deactivated around checkout time (11/12A) almost every single day. We had to go down and get them remade constantly, and the front desk just shrugged it off saying everyone deals with it pretty much. I would not recommend this hotel. Needs MAJOR updates.

Everything was great! Room was spacious.

very convenient to everything; less than 30 minutes to The Gorge.

Just unclean and definitely not maintained. Definitely not a $150 room. More like a $65 room. Just know what you are paying for does not reflect the price.

The staff were kind and helpful but unfortunately, they are struggling with bed bugs. Also, the pool was gross!! Praying they can get things together.

It was good

I arrived very late at night with my children and our dog, so finding another place to stay wasn't a realistic option. Unfortunately, the experience turned into a nightmare. There was ketchup under the beds, and all of the bed linens had various stains. We had booked a suite specifically so we could use the sofa bed, but the couch cushions were covered in large stains. When we opened the sofa bed, it was even worse than we expected. The mattress was extremely dirty, and it appeared that a dog or another animal had chewed through parts of it, leaving it torn and damaged. We managed to sleep for only about three hours before deciding to leave because the room was simply too unsanitary to stay in. The rest of the property was no better. The hallways were dirty and heavily stained, and there was water all over the floors, likely tracked in by guests using the indoor pool. The overall atmosphere was also concerning. There were groups of people smoking around the building, and cigarette butts were scattered everywhere outside. I have stayed in many budget hotels over the years, but I have never encountered anything in such poor condition. This was, without question, the worst hotel experience I've had.

Good place

I liked the convenient location.

The bed was like sleeping on the floor hard as a rock but was told new beds are coming. Room divider was loose and not sturdy at all. But overall wasn't a bad stay.

The pool and friendly staff Late breakfast. Outdated rooms. Uncomfortable bed. Dirty room. Dirty tub.

Location was good. Lobby was fine. Eating area was fine. Room had no carpet. The bed was fine sitting on it but sleeping on it was not good. My back hurt a lot next day. Wanted to swim in pool but there was hair floating in it a few places. Some kind of Kleenex or something like it floating a couple places. Couple bugs floating in it. Water was not clear. Bed, lighting, phone didn't work Didn't have comfortable chairs. Found hairs on floor and on toilet.

The only thing I like was the location Better staff, I was racially profiled and treated with disrespect because I wasn’t white enough

The room was nice and affordable. Room not cleaned. Did not know that you had to request cleaning.

Bold coffee "check"! Very clean, comfy bed, fast elevator. Not much they can do probably but parkings tough when they are full and I think they are always full. For good reason...

One of our rooms had ants because there were crumbs in the room Other room had funny smell. Beds did not have anything under bottom sheet like a mattress protector and a splinter stick in mattress poked through.