Best Western Plus Castlerock Inn & Suites

Clean the room

Was allowed later check out due to hubby illness. Very thoughtful one hour more. Thank you!

The Waffle maker didn't work even with the spray oil having a hot tub like the photos showed

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Very clean, easy to get and out of, friendly staff and it was in the area that we needed to go and we didn’t have to drive too far for anything lots of good restaurants. Our shower had cool water. Brrrrrrr

The lady working the front desk on the second night went above and beyond to make sure I was taken care of The whole hotel had a bad smell and for whatever reason the first room i stayed in was moist. Like the ac was malfunctioning or something and the pillows and bedding were all moist

The room was clean, but very dark. There needs to be more lighting. The staff was helpful. We didn’t eat breakfast.

The renovated king rooms are in the front of the hotel and right on the highway. The traffic noise is terrible at night and I am not a light sleeper. I told Bradon at the front desk and he graciously upgraded us to a king mini suite near the back of the hotel. The rooms were not quite as polished, but we enjoyed the quiet. Bradon was always helpful and welcoming.

It was very clean, quiet, and close to restaurants and attractions we wanted to see. It was perfect for us.

Love it so much is really clean

This was a good motel. The only downside was on the website. It said it had a hot tub and it did not. It did have an indoor pool. My dad that the elevator was not working when we were there. I don’t know if it is now or not. The beds were comfortable and the rooms were nice. Breakfast was adequate.

The key cards worked only sporadically.

Terrible, do not stay here.

The breakfast was superb, especially the potatoes with sausage and peppers. Yum!

Enjoyed our stay: Room was clean and comfortable, nice breakfast area and breakfast items. Nice front desk staff. Was informed that the elevator was not working at time of check in. Overall good experience.

A small but well-maintained fitness room next to the indoor pool, good breakfast options and clean, quiet room made for a pleasant stay.

Too much noise, busy street in front of hotel

Our room was the last one, every time we tried to enter the back entry way door, our key card didn't work so we had to walk around the building to the desk to have new key cards made. This happened to us multiple times on the exterior and room doors. Staff was good, pool also, room was satisfactory.

I did ask for a discount because of these two problems and was told I would get one but I paid the same price that I was originally quoted for the room.

This may be an older hotel but it’s extremely well kept. Very clean and the rooms are huge!!! Definitely will stay here again