Courtyard by Marriott Bismarck North

Only place I stay when I’m in Bismarck!! Clean m, comfortable, and helpful staff!! All the amenities, I love this hotel!

Very good

During check-in, I noticed that the front desk manager gave every guest before and after me a small welcome gift bag, but I was the only one who did not receive one. When I asked why, he said it was only for loyalty members. However, I overheard two guests checking in after me say it was their first stay with this hotel brand, yet they still received the gift. Only after I questioned the manager did he quickly hand me one. The gift itself was insignificant. What bothered me was being treated differently. If the manager’s explanation was genuine, a simple statement like, “This is a welcome gift for our loyalty members,” would have avoided any misunderstanding. The second incident was even more disappointing. A plastic door-frame guard over two meters long suddenly fell off the wall and hit my four-year-old daughter. Thankfully she wasn’t injured, but she was frightened and cried. When I called the front desk, the employee never apologized, asked if she was okay, or showed any concern. He simply told me to leave the fallen piece outside the room and hung up. These experiences made me question the staff’s training and professionalism. Whether it was poor customer service or unconscious bias, no guest should leave a hotel feeling unwelcome. I hope management investigates these incidents and improves both employee training and customer service.

Awesome!

Room was really nice and large. Pool is small. Olive Garden across the street.

Great place to stay, rooms were very clean.

Highly recommend.

We arrived very late and they were very polite and accommodating. The room was very comfortable and clean.

We very much like the location and staff. It’s nice to have a Starbucks and food on-site. There is ample parking. Unfortunately, this was the first time we’ve had issues with cleanliness (dirty towels & used toiletries).

Clean, updated. Friendly staff. Great location for our needs (dining, shopping)

Did not eat breakfast. Was a little loud, called front desk to report and that helped.

Great place to stay.

Me and my family weren’t able to enjoy anything due to rooms not being cleaned Staff could have helped with our issue

Clean property. Restaurants within walking distance.

The staff person that checked me in was sitting and had his feet up. Looked like I was bothering him

great location for our events in the area

Stay was amazing, kids enjoyed pool

The room es ever clean. Check in was smooth and easy.

Everything There was nothing I didn’t like