SureStay by Best Western Bismarck

My stay was a single night and expectations were met. However I forgot my work laptop cord and needed to have it sent to me. When I called to verify that is was there and if they could mail it to me the staff was below average in assisting me. Heather the manager was very helpful and I felt went above and beyond to get this request completed. I greatly appreciate her assistance.

Good breakfast, Good coffee.

Outside noise was high next to a main thorofare.

Dirty rag in bathroom, old milk smelling in fridge hot tub out of commission got locked out of back door with key had to walk around no bath towels

Easy to get to. Convenient to food. Quiet and comfortable.

You guys have really stepped up your game I was impressed with my stay

They could have had hot coffee and kept the water. The ice water filled in the lobby.

Breakfast was short on food.

Didn’t give us a room even though we had a confirmation number

Hotel needs works. Side entrance does not work, lots of wear and tear on the building. What they describe as a gym is 2 treadmills with 1 broken, an elliptical and free weights up to 24 pounds with no room to use them. Bathroom had a very bad caulking job as well as rusty tub. Looks to be an old Fairfield Inn with no new signage.

Very good

Close to interstate. noisy.

The room was clean and comfortable.

Bad

Exceptional

It is a nice place. No signs hard to find. I know it recently changed but a sign on the front door would have been nice or over by the Red Lobster entrance.

Expedia ripped me off. I booked the wrong date by accident. When I realized that I had booked the wrong date I tried to changle to the correct date a few minutes later but Expedia canceled my reservation and then charged me the full price for the stay. I had booked 2 rooms, so I called the hotel directly to see if it could be fixed. They were able to change the second one, but not the first one. I was also told I was going to be able to get connecting rooms. The night before my arrival I received a text message from Best Western to say they were looking forward to seeing me, but I did not have a reservation at a Best Western. I called the Fairfield Inn and found out the hotel was no longer a Fairfield Inn. They sold the hotel the day before my arrival. Nobody from Expedia contacted me. Nobody from Marriott contacted me. When I got there, I noticed the roof had several tarps to patch holes and the outside walls had huge bubbles in the paint. It was a total dump. When I went to check in the brand new manager said they did not have any connecting rooms as I was promised. I asked if I could just cancel the room without penalty and the manager assured me I would not be charged. I was left to scramble to find a new room for my family. Now Expedia is asking me to do a review on somewhere that I never stayed. I won't ever use Expedia again.

Expedia ripped me off. I booked the wrong date by accident. When I realized that I had booked the wrong date I tried to changle to the correct date a few minutes later but Expedia canceled my reservation and then charged me the full price for the stay. I had booked 2 rooms, so I called the hotel directly to see if it could be fixed. They were able to change the second one, but not the first one. I was also told I was going to be able to get connecting rooms. The night before my arrival I received a text message from Best Western to say they were looking forward to seeing me, but I did not have a reservation at a Best Western. I called the Fairfield Inn and found out the hotel was no longer a Fairfield Inn. They sold the hotel the day before my arrival. Nobody from Expedia contacted me. Nobody from Marriott contacted me. When I got there, I noticed the roof had several tarps to patch holes and the outside walls had huge bubbles in the paint. When I went to check in the brand new manager said they did not have any connecting rooms as I was promised. I asked if I could just cancel the room without penalty and the manager assured me I would not be charged. I was left to scramble to find a new room for my family. Now Expedia is asking me to do a review on somewhere that I never stayed. I won't ever use Expedia again.

Comfortable, easy access from freeway, clean, nice breakfast.

I had a great stay. It was clean and comfortable!