Courtyard by Marriott Rapid City

Then...(yes there is more) i was charged a different rate than what i booked the room at through Expedia. I was told unless the room was paid in full before arrival, they couldnt guarantee the price at check in. Never encountered that on any business trip. Not what i usually expect at a Marriott. Thanks! Paula

Did not like having to pay for coffee. No coffee machine in hotel room.

On the other hand, the associate that checked us out was not very friendly, she didn’t even say thank you or have a good day.

Clean, friendly, awesome

Clean, right off 95. Location nice if you want to see the surrounding area and places to eat are close.

Excellent property, staff was efficient.

This hotel was wonderful. Great price, great location and love that it does Water Park passes. Only complaint would be no continental breakfast that I saw.

Stayed one night with the family and took advantage of the waterpark. Overall a great stay.

We had a fabulous stay here. The room was quite spacious and clean, and having access to the water park was great!

I know that Marriott upgraded us to a nicer room, but the staff took almost half and hour checking us in. They said it was a new system and because we had booked through Expedia the price we paid was lower than the room promised. So I think they were waiting for the room with the worst view to be cleaned before they gave us the room. Normally, I would have booked through BonVoy, but Expedia had a package of Air and Hotel which was hard to pass up. I have never stood in the lobby for so long to check in. They apologized that the system was new, but they did try to accomodate us by offering a beverage while we waited. In addition the parking for that hotel was one of the worst arrangements I have had. You were given a pass to put into the window and told to find a space which was shared with another hotel and themed activity center. One of the nights I had to circle around two lots and areas away from the hotel to find a space. Overall, it was very disappointing.

This is our hotel of choice in Rapid City. Very well maintained. Friendly staff.

From checking to checking out the staff were very helpful and kind! Needed a pack and play and they had it ready for us when checking in. Breakfast burrito and coffee were amazing the next morning!! Room was very clean!

Staff was very friendly & helpful. Room was very clean, bed & pillows comfy

Great Staff !! Price for parking. Parking fee not disclosed

- Great customer service by the staff. - Convenient to have the bistro in the lobby and Starbucks items offered onsite (and next door). - One free snack daily. - Nice fitness center and water bottle refill station. - Washer/dryer accessible onsite for your laundry. Cons: - Thin walls - Adjoining rooms are loud - did not sleep well. - Moved to another room that had mold in the bathroom and still loud. - $9 parking/ day. - You’ll hear loud rushing water in the pipes above your bed. - A bit far from most of the attractions. Third room was great - closer to the elevator/ no adjoining room. Exceptional staff all around. The property itself needs work.

Price was too high. Not many amenities, Our bathroom was lacking many of the things you would expect such as lotion? Hand soap? We had to pay for parking and was not told that prior to arriving. We had just stayed in another hotel in Custer and they had plenty of extras, Including a beautiful breakfast and the cost of this nice hotel was far less and better.

My time at Courtyard was very pleasant.The staff were very friendly and professional. It was clean, quiet and easy to find; quick access to the interstate, also. I'd stay again.

Restaurant was convenient. The beds were hard. I had back problems every morning. Our trash was taken put twice and when we came back one afternoon, our room door was open. Luckily, nothing was stolen but that won't be the case if it happens again to someone else. Also, one time when they came to take towels, they left a whole pile by the bathroom and we also had to ask for more towels.

I loved the layout of the room, esp. the bathroom. Towels were easy to reach from the shower. I also liked the main room. Having the couch plus a chair at the table is so helpful. The bed was very comfortable. The A/C worked and was quiet. The Bistro was nice and we enjoyed that on the second morning, using our savings coupon. Even though the Bistro was available, we were used to having breakfast included. That's just a minor issue!

Dinner at the restaurant was not good that’s being nice