Residence Inn Rapid City

All around great stay.

Great room, clean and comfortable beds- a well stocked breakfast. But the real reason you are there is the proximity to all the black hills have to offer with a waterpark for the hot afternoon “cool downs”. Stayed for three days and my kids would have loved to extend. Rushmore, Custer state park, badlands, crazy horse, and the minute man museum all within an hour of the location.

Was a wonderful stay! Hotel and room appeared clean. Kids loved the water park.

The staff was unhelpful and unfriendly. We will not return to this property or stay at this brand again after our experience. We travel 7-9 times a year and usually stay at Marriott brands. We will be moving on to a different brand moving forward

That it was close to the water park for the grandchildren. Having to pay 8.99 plus tax for parking every night we stayed. Should be included in the price you pay to stay. And I was on the first floor and ppl above us must have a child that like to jump & run at 7:30 am and 9:30 to 10:30 nightly.

The water park is nice and the suite made it feel like a small apartment which gave us enough room to not feel like we were on top of each other!

A bit tricky to get to sometimes because of road traffic, but convenient to many points of interest.

Our room was farthest from elevator - 354 steps roundtrip from our car. This is too far for a senior couple. The TV did not work properly. Breakfast was mediocre. Marriott can do better.

​This morning around 8:30 AM, I tried to address Alyssa's behavior with the front desk agent, Amerie (or a similar name). She just blew me off and ignored me, likely trying to save her friend. After checking out, I noticed a random $10 charge on my bill. I called the hotel and was told it was a vehicle parking fee. When I told her I didn't bring a vehicle, she snapped that I should've mentioned something—as if I'm supposed to just know their policy! I told her, 'Well, you should've asked!' She claimed I would be refunded, but she never even asked for my name until I pointed out that she had no idea who I was. I don't know if it's something in the air at this Residence Inn or if they just choose who they want to be nice to, but overall, the way we were treated was disappointing and disgusting

We stayed here for three nights. The hotel was very nice and the breakfast was delicious and so great to start our busy days with good food in our stomach. We used the laundry facilities and that worked great. The water park was SO fun. The kids had such a great time. My only complaint was the water park was really busy since there are other hotels connected to it. It was hard to find a spot to sit and fresh towels. The kids didn't seem to care though.

Breakfast is done way to early for my liking when the kids just wanna sleep in a bit 9am isn’t it usally 10 everything else prefect!

That is was not just one thing it had lots to do That you could put trash out on door and didn’t know if you could

Residence Inn was clean, smelled nice, had great amenities and the staff were friendly. The free breakfast each morning is a nice bonus. We stayed in a one bedroom suite. The suite was clean, spacious, comfortable and everything we needed. There was a full kitchen (except there is no oven) that was perfect for our stay. We had groceries delivered from the local Walmart to be able to eat in a few times. Our family of 4 found this location, hotel, and Waterpark exactly what we needed for our vacation out to South Dakota! We would highly recommend. The hotel is attached to a restaurant and WATERPARK!!! The Waterpark was so FUN! Water slides, lazy river, activity pool, hot tub, large water fort for kids. Adults and kids loved the Waterpark. We ate at Sliders twice and food was great each time. You can also have it delivered to your Waterpark table, bonus. There is also an arcade above the restaurant, which was another added bonus for the kids. Highly recommend. Close to the Badlands, Custer state park, Mt. Rushmore, Bear Country USA, Needles Highway, etc. Excellent location!

Nothing Nothing

Breakfast was the best we’ve had on this trip

Clean room request was heard and we were able to be accommodated. Thank you for amazing stay , Excellent breakfast and clean rooms. My thanks -a pleasure

Good

Clean, comfortable, spacious

Very clean and modern rooms. The water park was very nice. The breakfast had a lot of variety and was well stocked.

The king bed suite had a full kitchenette with an oven and stove range, full sized fridge, dishwasher, cooking utensils, dishes, etc.