Residence Inn by Marriott Richmond Northwest

I appreciated that the hotel has a laundry room. My Don went down for a bottle of water and wS denied. Also, the first room given was not ready and had dirty dishes in the room. The door was ajar when we arrived indicating the room had not been inspected. We had to transfer all of our things to another room.

The room was beautiful and everything was clean! the staff was so nice and welcoming. beautiful people

Very friendly and helpful staff, but our room had recently been renovated as part of a major update of the property, yet the furniture chosen (other than the bed) was very low-end and uncomfortable

Breakfast was good

Excellent services by the very professional staff. The room was very clean and very spacious. Breakfast was excellent. Very many choices .

NA

The room & especially the bathroom weren’t cleaned recently. The tub was filthy & there was also loose caulk all over. The overall room was disgusting and absolutely not up to Marriott standards. There was also not enough parking for all guests of the hotel with many cars needing to park in the fire lane. Won’t be staying at this hotel ever again.

A few issues. But overall stay was pleasant.

There are not enough words to say how wonderful the staff was. From the manager to cleaning crew, everyone had a smile and a friendly hello. The room was well equipped and the breakfast buffet was delicious. I will definitely return and recommend this hotel.

Property is VERY dated. The front lobby is under renovations so the guest rooms hopefully are next. The rooms are worn and not very inviting. In desperate need of updating.

Poor sta

Hotel was under construction. Staff was friendly. Asked for a late checkout and was only given 30 minutes. That was disappointing…

Did not know ahead but property under “major renovations” so no fitness center for us. Our 2 rooms did need TLC- “tired”, minor issues, but still usable. Not a long stay so ok

Staff was terrific especially Matthew who checked us in. The room was over all nice a few minor things nothing to complain about. My sole complaint was on four seperate occassions during the stay someone attempted to enter our room twice around 3am and then twice between 11am and 12 on the 27th while we were packing to check out.

Yes

The mattress pad on bed was not clean.

Friendly staff and spacious rooms

Everyone at front desk was nice and accommodating

Size of room. Homey atmosphere. Construction in back.

Construction in back.