TownePlace Suites by Marriott Detroit Canton

The property itself was amazing now I felt unwanted and discriminated against while I was there I chose this Marriott property because I believed the brand represented quality hospitality, respect, integrity, and care for families. Marriott’s core values—Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World—set the expectation that guests will be treated with dignity and fairness. Unfortunately, my family’s experience did not reflect those values. We were celebrating my child’s 7th birthday with family and friends when a situation escalated and turned what should have been a joyful celebration into a traumatic experience my children will never forget. I never stated that I was leaving the hotel. I communicated that the adults who were not staying overnight would leave. During my conversation with Sharon, I requested 20 minutes to allow those guests time to exit, and she agreed. I immediately went to the pool area to inform everyone, gather belongings, and resolve the situation peacefully. I was actively cooperating. When I returned toward my room, I discovered my key no longer worked. My children and my personal belongings were still inside, and I was unable to access them. I had to go to the front desk for assistance and an explanation. Sharon initially stated she did not disable my key, but later informed police that she contacted her supervisor and was instructed to disable the keys. This occurred before I was officially informed that I was being removed from the hotel and while I was attempting to comply with the request to remove additional guests. This experience failed to reflect Marriott’s core values: Put People First: My children, all under the age of 10, were placed in a frightening and humiliating situation during a birthday celebration. Instead of receiving support and compassion, my family experienced stress, fear, and embarrassment. Pursue Excellence: Excellence in hospitality requires communication, patience, and problem-solving.

Bad

No cleaning was done. I looked all over for a staff for clean towels and found no one. Never once saw house keeping. Breakfast was the same every day (watery, fake eggs, and breakfast sausage).

My assigned room had chunks of carpet missing. The doorframes were chipped and worn. The room didn’t appear to have been dusted in quite a while. The bathroom floor needed to be cleaned. There was an old molded coffee filter and grounds in the coffee pot. The refrigerator didn’t work and the front closet had a bunch of exposed wall anchors and missing shelves. Lastly, the wall nearest the window had suspicious dripping stains (disgusting). In all, not the greatest stay for the price. This hotel needs a major deep clean on the rooms and a repaint and carpet replacement as well.

Everything

Place did not smell clean. There was a fly inside my room.

Staff was kind, breakfast was good. Only complaint is the stains on the carpet and on the fitted sheet.

Nice

Breakfast was great. Beds were clean. Bath towels were up to par. Rest of the room was dirty. Dirty mirrors, scum built up on shower shelfs, gross looking roll of paper towel at kitchenette, old rag towel for dishes there too, and no dish soap or soap for that area. Toilet paper holder was broke and wall mount was coming off. Spoons in the drawer did not look sanitized. Dirty, dusty looking floors and dusty shelves and counter tops. This looked more like someone's living room than a nice clean hotel room ready for the next paying customer. Maybe this room just needs an upgrade on the floors and a bit deeper clean. Staff was very kind and friendly.

Very good

Superb

Clean room

Didn’t clean room every day

Good for the price. Employees were friendly. Nice breakfast selection.

Everything was very clean. The woman that checked us in was also very accommodating and friendly. Maybe a couple of towels.

Easy check in. Everything was appropriate. The room could have been cleaner.

Room is old, furniture is worn and desk had chips in it, but it was clean, staff was very nice on all shifts. Breakfast was slim, but okay.

dirty carpet in the rooms

the rooms are very spacious dirty carpet in the rooms

Very friendly staff and the gym was was very clean and this is my second time staying here!