Homewood Suites by Hilton Carle Place - Garden City, NY

Very good

Breakfast . Clean room

Functional rooms, great breakfast with a pleasant and helpful staff.

Comfortable room with a decently equipped kitchen. Breakfast service was good with several options. The laundry facilities were useful but one of the two washing machines on my floor was out of order. AC unit in the room was pretty noisy.

Very nice hotel with a nice seating area outside. The room was very clean and spacious.

Superb

I stayed here for 5 days. I picked the hotel based on proximity to my daughter’s sports camp. It has a late check in time, 4pm, so we had to kill time at a local Starbucks for a few hours. When we arrived, the room wasn’t ready. We were so tired and annoyed at that point that I asked to speak to a manager around 5pm. It took until 5:15pm to find us a room.The receptionist said she’ll compensate us for a free night for our trouble so we quickly grabbed our bags and we settled in. Since then, the service has been subpar daily. No toilet tissue or shampoo, and it took several calls to the front desk for items to arrive. On one of the days, I asked for an extra towel, and the housekeeper said there were none available, and that I had to wait an hour. I’ve never stayed at a hotel that ran out of towels. When we would come back from our activities around 3pm, the room was never cleaned. The last straw was my check out. I returned the keys and checked to see if I received the credit for the first day. There was no mention in their system of what happened on the first day. I spoke to the manager, Joanna, and she agreed to give me Hilton points, but I don’t think I’ll ever come back to this location. It was just awful.

Needs to have more signs for directions for elevators and lobby. I could hear people walking on the floors and the floors were creaking. The Cooling/heating system was very noisy.

Maintenance was unable to fix bed despite coming into our room 4x with parts to do so. We were not told they could not help us in the end. Eventually, we had to go to front desk to find out what next steps were. Only after inquiring again were we told the bed couldn't be fixed, but also that no other options or 2 bedroom rooms were available. Hours later, suddenly a room was available (but not ADA friendly). Woman at front desk told us "She was doing us a favor" by canceling someone else's reservation to get us into that room". Room was on 4th floor, and very inconvenient for child in wheelchair. Room did not provide soap to handwash any dishes, only powder to run dishwasher, which is inconvenient. All silverware permanently gross with stuck on food particles despite running in dishwasher. There was a Cheeto smushed into the carpet in the hallway that remained there the entirety of our 5 day stay. No one clean it up. Pool was unheated, and FREEZING. It had visible chunks of hair floating in it. We were told we could use the neighbor hotel's heated pool, only for it to be shut down multiple days we were staying onsite. Would not recommend, esp. for the money, nor would we return.

The room was cleaned, and was upgraded to a suite. Staff was professional and courteous.

We enjoyed everything!

Was assigned a dirty room. The staff didn’t know which rooms were clean. The one staff at the front desk was NOT friendly at all.

The staff are incredibly friendly and always going above and beyond! This is my go to hotel in the area!

Everyone was really loving, the room was clean, and we just over all had a really relaxing stay. The pool water was a little cold

Hotel was clean and the staff was great

The aera is very convenient to stores walking and driving.

Tranquil destination. …………….

I would stay hear again me in my boyfriend slept so well it was like a mini apt loved it in the staff was so nice

The room had a weird smell when we came into it like they use an old mops. Then we went to the pool and that thing was frozen cold. I don’t know if they warm it up but being that it’s inside it’s always gonna be cold. But far as that it was okay but for $400 I definitely could’ve picked the better spot

Very good