Holiday Inn Express Charleston-Kanawha City by IHG

Room was very clean and comfortable. Breakfast was great. Parking was convenient The staff was very nice and knowledgeable.

Hotel offered us $50 off our room due to our door LOCK not functioning properly. We were traveling with our children, it was late at night and this was the only room they had available for us. Half of the outlets did not work in the room. Terrible.

All very good at this location, will use it again any time.

Other than what seemed like an elephant in the room above me which isn’t the fault of the hotel, my stay was amazing. Clean room. Friendly staff. Pool is very clean. This is my new “go to” when visiting WV.

breakfast wasnt great

At first we were very happy here, we are IHG members and stay in a lot of Holiday Inn hotels, the beds were very comfortable, the sofa bed was nice, except there were no sheets/blankets or pillows and when we went up front to the desk they did give us sheets but no blanket or pillows, apparently they have to be reserved?? Why you would need to reserve pillows for a room with a hide a bed is beyond me. However, the cockroach crawling on the bathroom sink changed my mind. Thankfully we only stayed 2 nights and we were leaving the next morning. Needless to say we won't go back here.

The stay was good. Room was clean. They need bars around the toilet (commode area) as it sat low to the floor.

Staff was friendly & room was clean. Perfect stay for us and our dog!

This was a layover stop for us, it was right off the freeway so that was convenient, hotel was located back behind the Bob Evans, the area looks run down, however never did I feel unsafe. I'm a smoker so I was outside late at night and early in the morning. Room was clean and ready when we checked in. The grab bar in the bathroom was a nice addition. There was plenty of food at the breakfast, it was hot and filling. There was both hot and cold options, it would have been nice to have some yogurt in the fridge. The pool was clean and inviting, our granddaughter loved it. I didn't see anything I didn't like about the hotel, it was clean and staff was efficient.

The staff was great!

The room was excellent.... breakfast there was more than expected! Cold pool

Large room, very clean, good location Lots of street noise, breakfast just okay

Limited breakfast menu, poor quality coffee, no attention or greeting from staff when desk was approached, expensive rate, loud neighbors

The beds were clean, the shower floor was not very clean. I had to clean it up before I showered. Staff was friendly, breakfast was great. The area outside was a bit sketchy.

The breakfast was good. The bathroom was not clean,

Everything None

Everything was good with this hotel except the noise from the highway. Our room was in the back of the hotel and within 50 feet of the interstate and trucks made so much noise braking to go around the curve. Difficult to sleep.