Quality Inn & Suites Charleston - Civic Center

Homeless hanging out nearby, the pool was in a state of disrepair, stained hallway carpets. Just stayed less than 12 hours so it was okay, but definitely wouldn’t pick again.

Advertised a pool and the pool was out of service.

The area is a little rough, but the room was great and the hot breakfast was appreciated 👏

Finally almost recovered from bug bites

I had read reviews about this hotel recently, say it was clean and looked new renovated. We stayed on the 7th floor, definitely NOT renovated. Dirty carpet, dirty lobby. The area had a lot of homeless people wandering around, street were dirty and I didn’t feel safe. The hotel room it self was quiet. We slept and left right away. Would never stay here again!

Todo bien. Lo único el estacionamiento pequeño y muy oscuro al frente calle con vagabundos esa fue la única parte que para nosotros vimos peligrosa.

The overall property was nice, but our room had a few issues. 1) Used floss was stuck on the table between the beds. I'm unsure how it was missed when the bed was made. 2) We had to fix the TV ourselves - the wall/connections need to be fixed. 3) We were left with very little toilet paper with no extra roll (we know we could have called for extra but we got in late. It would help to have one extra "on the ready").

I booked because it was close to the airport and it showed it had a pool. The staff that was working when qe checked in at 4pm was rude, the pool had been permanently closed. The location was horrible. There was 10-15 homeless people that stayed on the street across from the hotel. Not the best place to stay in town

Located in a bad area of town, ppl walking around all hours of the and night. Breakfast was ok. Vending machine prices are ridiculous. Staff was very nice.

Good experience for me and my son.

As soon as we walked in it smelled like pure cigarette smoke. The website said there was a pool,, there was but it was closed. The elevator and the halls smelled terrible. There was no phones in the rooms and the wifi could only be used on our cell phones,, and not the tv.

Chow Thai is at the end of the parking lot. The elevator was super fast. All the staff I interacted with were very friendly and kind. Particularly the woman that refilled the breakfast! And the breakfast was fabulous, particularly the make your own waffles. The TV was easy to use, and the shower was exceptional! I used to be a business traveler and many of us judge a hotel simply based upon the shower. Also it had a nice big mini fridge, which was very handy cuz I bought a bunch of things at Chow Thai to take home with me. I have memory and processing problems. So I spent quite a while pushing buttons on the air conditioner before I realized I needed to use the thermostat on the wall. A note on the air conditioning heating unit saying use the thermostat would have been handy. The chair was stuck under the desk and it took me a bit to get it worked free. And the clock on the bedside table was an hour early, which I found confusing. But these are tiny things, and I would happily stay at the quality again. It was lovely and very clean.

Loads of noise on either side of the room I had

Cleaning staff was great

The staff were very friendly and professional. The motel itself was sadly neglected and needed so much TLC!! We stayed because we had to, was ok for one night.

The room was clean, the parking was free and the staff was nice enough. As I walked in there was someone smoking weed nearby which was unappealing. There were 4 unhoused folks that made home across the street from the location of the closed pool. At 2:30 am I was awakened with a fire alarm that scared the crap out of me. Grabbed my essentials and left but the alarm was only in my room and it sounded like it stopped by the time I got to the elevators. The man at the desk said it was probably the battery and said he would bring me a new one. He did and it didn't go off again. But I couldn't go back to sleep. I looked out the window around that time and there were more folks making home across the street and two folks using the lower pool wall as a toilet. The pool looked beyond repairs. I did not like my stay.

Choose elsewhere. Why is it called the civic center. Its not close to it. It looks like a trap house from the outside. Its my hometown and I dont recommend it.

It could be a really nice place to stay while visiting Charleston. However, there is a huge problem with the management. No one seemed to care about the quality of service- there was no coffee at breakfast, no bottled water, no utensils to eat what little was offered! The coffee filter in the room did not fit the machine and I was told to just shove it in to make it fit, we couldn't get the TV to work and we were told at the desk they knew nothing about it, no help.. I just couldn't help thinking how 1 or 2 really good employees would make a world of difference! Unfortunate!

Booked cause they had a pool and paid a higher price but when we arrived the pool had been permanently closed. It would have e been nice to know before booking that there was no pool.

Its nice that the elevator is just by the door entrance. Its so convenient when you carry you're things.decent room for the price.Also nice breakfast.