Extended Stay America Select Suites - Charlotte - Tyvola Rd.

I got there at 11:04 pm and no one was there to give me a room key. Then once someone was called to meet me it took almost 2 hours and I didn't get into my room until after 1:30 am and the room smelled and the bed was very uncomfortable I only liked the price but would have rather paid more for a cleaner and more comfortable bed

It was very clean , parking lot was clean and there was no problem

That it was clean. Good staff No breakfast

I was not allowed to check in.

Staff was the ONLY good think about this place. Room smelled like cigarettes, bathroom didn't look clean. There was no ice machine or coffee machines and the lobby smelled like piss.

They was friendly an kids friendly Nothing

The description is not at all what it claims to be.

I Love It I Love It

I like everything Nothing

I enjoyed the staff an property Nothing

The comfort from home. Door was not fully secure.

The worst hotel I have ever stayed at, the walls are so thin I could hear everything all night long which means I did not rest or sleep. The only amenities was a bar of soap and a wrapped plastic cup. Housekeeping came well before checkout knocking on the door wanting to know when I was checking out.

So gross

Great customer service

The room was clean.. Front desk was wonderful Kitchenette had no cook supplies on site but that's what u paying for

Everything was nice. Laundry room was great. But need better Vending Machine. I did Not like Check out time. I didn't understand that Check out is UNTIL 11am. And not AT 11 am. I'm wondering why they acting crazy about get out; and it's not even 11:30 in the afternoon.

Location The communication between Booking.com and the hotel themselves and their computer system along with the inexperience of staff had me standing at the front desk for over an hour up on my arrival at the property. I paid for two rooms online on Booking.com and when I got to the hotel, they tried to make me pay for another room and only wanted to give me one of the rooms with the booking that I had already done online because they didn’t know how to coordinate with Booking.com and booking two rooms in their system that were already paid for, and they tried to say that I only paid for one room just because they didn’t know how to work it out. I had to contact Booking.com on my own and have their customer service. Talk to the hotel staff to get it all straightened out before I could even set foot in my room.

Nice and laidback No complaints

The staff Everything else

Perfect place to relax!