Staybridge Suites Charlotte – Tyvola by IHG

Loved it. Nothing to complain about

Very good

Everything but the customer service was top tier Nothing to complain about

Very clean rooms, friendly staff, Dove products in bathroom a plus, and nearby many locations we were visiting. Would like if there were better breakfast options.

The staff is very unprofessional

Everything Nothing

location was great for us, breakfast was good and area kept clean, room comfortable and clean

Exceptional

Great breakfast, comfy bed

Cleanliness and location Staff and especially the skinny old lady at front desk.

Everything was nice and neat and the staff was very nice...Daniel the one that was at the front desk had exceptional customer service I dont have anything bad to say about our stay there

My stay was good despite the condition of the bed, it's old and very lumpy and I could feel the wires. My bad hurts so bad from tossing bad & forth trying to get comfortable.

Exceptional

Enjoyed our stay! Rooms were clean and breakfast was delicious.

The pool was cool and the room had fleas.

The breakfast was average. The location is excellent if you’re heading to the Charlotte Airport. The hotel smelled very moldy and like animals had thrown up in the guest rooms. I’ve honestly never stayed somewhere that smelled so bad. The hallways were bad, but the rooms were even worse. What good are comfy beds when you can’t stand to breathe? It smelled terrible everywhere.

Fridge was loud and m

Booked a room for 2 nights. The wife and I was celebrating our 26 year wedding anniversary. We had paid reservations at a jazz bar and other plans. We live in Morganton, 80 miles from the location. I was met with a very rude and unprofessional customer service person. He rudely kept cutting me off. Explained that locals was not allowed there. My license showed Morganton, several times he told me I lived in Charlotte which I didn't and never have. The Website says 30 miles to the location. I was 80 miles away not local. Than the rude tattooed guy tell me NC and SC residents are considered local. Another person was trying to check in that had paid online for their booking. The person had NC ID and was met with the same rudeness. We had to find a hotel at the last second and missed the show that was paid for. IF YOU ARE FROM NC OR SC BE CAREFUL IF YOU BOOK FROM HERE. THEY DO NOT ALLOW NC OR SC RESIDENTS 😒

Nothing

The area rooms and staff Nothing