Tru By Hilton Charlotte Tyvola I-77

I had a wonderful staff. So many activities in the lobby. Breakfast was great. Staff was courteous and friendly

Parking was an issue. I expect to park in the parking lot of the hotel I am staying at. Got home around 1am from concert to find street parking! No extra linen available.

We loved it for our 1 nigh stay while headed to Charleston

We always enjoy our stay at Tru and especially love playing pool. Unfortunately, the pool table needs to be serviced: the felt has a few holes and a couple rails needs adjusted.

Always clean fresh and breakfast was good

Location was convenient to my plans, breakfast was typical hotel fare. Place was very clean and had everything i needed.

3rd time here. We like to stop heading up to Virginia from GA. There are so many great restaurants and breweries nearby. The hotel has been consistently clean and staff always prompt, kind, and helpful. Plan to stay again when we pass through Charlotte!

Clean

Front desk was very welcoming and engaged

Had a great experience!!

On par with other Tru by Hilton locations. Nice mid-level option.

Clean, kind staff

This hotel is located along the halfway point to visit family in Ohio. Every year we stop on the way there and stop on the way back. The rooms are very comfortable. The beds are great. The indoor pool is awesome for the kids for a quick swim before bed. The food is great and offers a full buffet. We will continue to stay here every year for our Ohio trip.

convenient location

Limited parking

I loved the hotel! Everything was clean and neat. Very pleasant.

Great rooms, modern style, pool, gym, breakfast included. Convenient location near main roads.

I booked a room for one night to meet my father for dinner made reservations for a dinner I could not make due to the inconvenience of the hotel I booked. There were no information about any water problems due to city work. Therefore I booked a room got into my room to clean up and the water in my room was trickling from the bower head and cold. I called the office to see what wa going on and they informed me then that the city was doing some kind of construction and within thirty minutes it should be fine. I waited and I still needed up having to take a cold “shower” because there was no water pressure or temperature. Ended up missing my reservations due to that. I was very upset but let that go come the next morning I wanted to relax until check out time clearly stated at 12pm yet a staff member knocked at my door once never announcing whom they were and before I could get to the door barely dressed a cleaning staff member waltz on in and then apologized. I obviously had not checked out considering it was 11:00 not check out time at 12:00pm. I am a Hilton honors member and I have stayed in plenty of these off branch hotel but this was the worst experience I have EVER EXPERIENCED FROM HILTON! I Wil advise anyone i know not to be staying at this location as well as contacting corporations come Monday.

Ms./Mrs. Jackson had the best greeting and most warming personality. That made the experience even better. We wanted to stay a little longer just to enjoy the rest of the amenities.

Exceptional