Hilton Garden Inn Chattanooga/Hamilton Place

Facility is dated. However, descent. While there, housekeeping did not service our room.

The front desk staff, Lorenzo provided excellent service, he demonstrated great professionalism and care for our two night stay…. The dinning was great, the chef, Anthony Quail prepared our meals for the evening when we checked, and Sunday morning breakfast, he single-handedly along with another kitchen staff member, his seamless approach made dinning in seem like home 😊

Staff was friendly and helpful. Room was clean and smelled nice. Halls and elevators were warm but room was cool and comfortable. Good breakfast buffet.

Staff was amazing, especially the breakfast lady super nice, the hotel is located to every store

I want to highlight the staff here. My wife went to get us food. When she returned, she did not think she could get it to the room in one trip. The employee on duty, Lorenzo, put up a sign at the counter and helped her bring it to our room. That was a gesture out of his way, but he did it to accommodate the guest. I appreciated it, because we had a horrible time at the Hilton Garden in Alpharetta GA, the two days before. Great job to the management in Chattanooga.

From the time of check in to check out we felt like a nuisance. The guy at the concierge desk seemed “too cool for school “and had an ego too big to be holding his job as a desk clerk. The snack bar wasn’t stalked. Breakfast costs $13 for basically cereal and eggs. The AC in the hallways and elevators were broken. Our room AC switched in the middle of the night to fan mode and it was incredibly humid. There were hairs on the towels and the shade to the window looked like cats for whole of it there were so many holes. For a Hilton Garden inn we will never be back.

Water leak in the wall. Woke us up. Not enough water pressure to shower, barely enough to brush teeth.

We enjoyed a king room, which was the perfect size with lots of storage and desk space in addition to charging stations and a comfortable bed. Everything, including the bathroom was clean and well-stocked. We were staying for several nights, so the in-room k-cup and refrigerator were a big plus. Hot breakfast buffet option was very reasonably priced and there were lovely spaces both indoors and out to sit and meet with family and friends or to take care of business. The staff was incredibly friendly and accommodating, and the location was great for short trips into downtown area and sightseeing. Would definitely return!

Kind of dirty and front desk was rude

Our stay was great!

convenient didn't feel comfortable or welcome

large room

Room and entire hotel was clean. Within walking distance of restaurants and short driving distance to shopping.

The property is in a okay location to avoid the busy of downtown and paying parking daily at a downtown hotel. Dried blood stains were on the sheets upon checking in the room. Shower was not cleaned well. Consulted with manager and between them and booking couldn’t get get anything done about staying in a nasty room. My family stayed here all the time visiting Chattanooga but this will be the last time unfortunately.

Hotel was super clean and felt safe. Staff was helpful. Pool looked nice. Outdoor seats were a plus. Breakfast was tasty.

The location was perfect. And the room was very clean! The hallway was hot and stuffy.

Seems like booking through a third party was problematic.

Everything Nothing

Breakfast staff was helpful and nice. At check in he just handed us the cards to our room. Didn't tell us room number or where the elevators were. Just followed other people to the elevators. Red stains on the couch arms. Hope it wasnt blood. Clean rooms other than that. Overall just a normal hotel stay. Not sure how it's a Hilton.