Residence Inn Chattanooga Near Hamilton Place

The morning front desk clerk was really nice and helpful as well as the kitchen staff. Getting fresh towels was a bit of a hassle for some reason however. The rooms were clean and well maintained.

The staff was excellent and extremely helpful. (Sam)

Great stay and location. Best hotel of ,4,000 mile trip.

The breakfast was fine, very normal hotel breakfast: cereal, eggs, oatmeal, bagels, sausage, etc. Our A/C in our room had issues on the second night there. It wasn’t unbearable for me, but my husband likes a cool 68° room and 75° was unacceptable. The maintenance staff tried their best, but couldn’t fix the sensor in the room. We couldn’t change room due to them being at capacity.

This hotel was so nice, clean and we loved the fire pit. I highly recommend this hotel. Very nice and even has a golf putting site. Our room was a 2 bedroom, 2 bath. Very nice and the kitchen had everything we needed. I loved everything about this hotel. First time saying this about a hotel. Onlything I can say is they need ice machines on each floor. We had to go to front desk for ice.

We did not us the hot tub so cannot report on that.

EXCELLENT

Will definitely stay again

Great Location

The staff was very friendly and the lobby was very nice. The rooms were very nice. There were just a few spots in our room that wasn’t cleaned from previously. A bathroom door had a small smear on a mirror as well as the mirror in the bathroom.

I like the layout of the room we stayed in! The breakfast was not that good! Where’s the waffle maker? And fresh cut up fruit?

We were disappointed that the pool was not heated. We were told that it was a heated pool., but it was not heated so we were unable to enjoy that. We even asked at the front desk and they said it was heated. We did inform them that it was not. See above

The decor and atmosphere are great plus the staff is professional as well as knowledgeable. None

The room was quite nice. Very nice staff. Lots of sand in the pool. Rooms are supposed to be sound proof but they aren’t. Trash cans did not have trash bags

The bathtub didn’t hold water and the bottom of it was worn and scratchy- overall uncomfortable for the children. We had no towels in one of the rooms, nor did we have blankets ready for us. For $300, 4 kids in tow it just seemed really thrown together in a very unprofessional fashion.

Staff was great, 2 bed 2 bath room needs some changes, room 112 has a cracked across the back of one bathroom sink. The drapes in main living room has tears, chews, or cut out positions should be changed. Keep up the good work.

The staff was very helpful and the rooms are huge. The property is a little dated, but not bad. Breakfast was very good, and they always keep a list of local events in the lobby.

Staff was friendly and helpful

Overall, the room felt outdated and could have been maintained much better. Cleanliness was a noticeable concern. Several appliances appeared worn and not well cared for, including visible dents on both the toaster and refrigerator. The coffee maker also looked like it had been used by a previous guest and hadn’t been properly cleaned, which led me to avoid using it altogether. In the suite, one of the tubs had a pink stain near the drain, which added to the overall impression that housekeeping standards may need improvement. Additionally, upon check-in, it was difficult to get assistance locating a missing iron. While the front desk was notified, the process wasn’t as smooth as expected. Breakfast was decent and fairly consistent throughout the morning, which was a positive aspect of the stay. Another item to note is that the front doors are locked after 11 PM, requiring guests to be buzzed in by the front desk. While this initially felt unusual, I understand it is likely in place for safety and security reasons. In summary, while the location and some aspects like breakfast were acceptable, the overall condition and cleanliness of the room, along with some service gaps, made the stay less comfortable than expected. With better upkeep and attention to detail, this property has the potential to provide a much better guest experience.