Homewood Suites by Hilton Boston Logan Airport Chelsea

Prior to Day of check in, i had the wrong card on file, I changed my card and got an email saying that my stay was all set and confirmed. Finally checking in the day of, front desk told me that my room was cancelled due to billing of card on file. Told me rooms were all booked. Said they tried to contact me through the third party which was Expedia, and they did and I fixed the issue (which was the card) but front desk kept telling me my room was just cancelled and rooms were all sold out. I kept getting emails from Expedia saying that I’m still booked at Homewood, I clearly got no email prior to checking in about my room being cancelled other than me changing the card on file and that “I was all set” for my room at homewood. It was concert week, and I’m assuming they over booked their hotel hence why I had no email on my room being “cancelled”. Very unprofessional because I did not get any phone calls or emails through the hotel themselves. Expedia was still expecting me at the stay. This issue had me and my group stranded and calling/going to hotel after hotel for a place to stay. Advise would be to make sure to call and double check that your room is still open and under you for check in. It was a beautiful hotel with spacious rooms, but very unprofessional that they would only tell me my room was cancelled after I fixed the card on file and were there in person. Wasted so much of our time.

perfect communication

The breakfast was great but the road and hallway noise were loud.

The frustrating thing was that we were a group of four. After 18 hours of travelling I would expect to have to phone down and ask for bedding for the sofa bed. Next morning realises they hadn't given us enough towels either. That evening brought some food back for dinner and not enough cutlery, plates or bowls either! Phoned down to ask. Waited. Food went cold. Had to eat with what limited stuff we had. Next morning complained that it never arrived and even provided a list of everything missing. Was told it would be sorted. That afternoon got back to find it still hasn't been sorted and had to complain again! Finally half hour later we were given more but it still wasn't enough. Reception nice enough but everyone else seemed surely. Cleaners. Breakfast staff. My smiles and good mornings were met with hard stares or grunts. Hi have you got any bananas please (there has been on previous days)? NO BANANAS! Was the reply...

Overall good experience

The amenities are great. The customer service is amazing!!

Todo muy limpio

My stay was fabulous. Everyone was cooperative and helpful. I would like to thank the lady incharge of breakfast. 5 stars for her.

The staff was amazing. So kind and helpful. Alfredo was absolutely baller.

Staff was all very kind and helpful. Beds and pillows leaned toward uncomfortable.

Morning breakfast was busy, took a little bit to get some coffee because it was empty, but it was quickly filled once reported to staff.

Everything was great

I like how it clean room and very good breakfast excellent

They didn't put toilet paper Sometimes

Excellent hotel in a great location within 5 mins walk to the Chelsea train and bus station.

Rooms were really spacious and well played out and very clean The prices been hiked up a lot because the world cup was on .

Front staff were friendly and helpful.

Exceptional

Exceptional

Very beautiful with lovely breakfast Nothing everything was great