Freehand Chicago

Hotel was below my expectations and I will never stay at a Freehand again. The staff was amazing and so sweet but the room was sub par. Too many issues to list but I will say that while the shower was re-done, the drain was right below your feet and it felt like my feet were being cut in the shower. My hotel window was cracked and the room was not very clean. Felt like a motel.

Rooms full of smoke , called maintenance multiple times, dirty linen and curtains

The staff were amazing and couldn’t have been more helpful or friendly. From the reception staff and valet team to the cleaners, everyone was welcoming, professional and always happy to assist whenever we had a question. Overall, we had a fantastic stay at the Kins Hotel and wouldn’t hesitate to recommend it to anyone looking for a great place to stay. We would happily return ourselves!

I had a great experience during my trip to Chicago, and I was very happy with this hotel. Considering the price, the cleanliness, the staff, and the location were amazing. It was definitely a great value for the money, and I really enjoyed my stay!

Very good

Helpful staff, great location, not bad for the price point

The hotel is very rundown. There was an odd smell the whole time. The worst thing was the employees. Incredibly rude & very defensive. I ordered some takeout, and someone stole it. I think it was an employee, but I can’t be sure. Check-in staff woman was very weird about it & basically yelled at me. The check-in guy also was incredibly angry when I arrived.

A good place, but nothing else.... One lamp in the room, all very old and not clean

Bar is cool and staff is awesome

Great stay, will be back

The localization, the vibe of the hotel and the food are very good. I found hair in the bathroom, before we even use it. The rest was good.

The location is great. The room was dusty and old with no equipment and poor isolation. Two of the sheets were stained. The pillow of the couch were stained too. We were very disappointed.

It has a great location near good food and tourist attractions. The bar is lively and the breakfast is good.

Always a great stay at Freehand! Staff is always friendly and the location is absolutely perfect!

A fun, boutique hotel with distinctive charm. We loved the downstairs lounge, the design of the rooms, and the ambiance. The location is very close to the Magnificent Mile and the river. We were disappointed that there was no fridge in the room.

Housekeeping only came “upon request,” and didn’t even always come when requested. When they came, they didn’t make the bed, refill the shampoo or conditioner, etc.

Passable

The location is excellent, right in downtown Chicago and just steps from Starbucks Reserve. The property has a beautiful boutique-style design, an on-site café, and a lively bar that seemed popular. The Wi-Fi was very fast, and the room, while small, was lovely and very cozy. There is also a compact gym downstairs with treadmills, dumbbells, and bikes; I didn't use it after all the walking we did, but it looked well equipped for a workout. The only minor issue was the room's air conditioning. It was hard to tell whether it was cooling or heating, and it kept turning itself back on after I switched it off. It didn't seem to be working quite right, although I could turn it off again each time.

Fun neighborhood, convenient to lots of amenities. Hotel showing a little wear, but decent, no frills. Good stay for budget conscious solo travelers.

Exceptional