Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Great location, plenty of room in the suites. I booked 3 suites for a family trip. One room was absolutely fine. One room's air conditioner wasn't working, so they spoke to the front desk who said they would send maintenance up while they were out. When they returned, maintenance had left a note stating they couldn't fix it. Fortunately the weather was pleasant, because it was 80 degrees in the room the whole time. In the 3rd room we caught a HUGE roach. Our stay ended up being partially comped, at least that's what we're told. We'll see if it happens. Also, this place has the slowest elevators I have ever encountered.

Great stay. Traveled with kids and the room was great. Our only complaint was the long wait for the elevators, but would definitely stay here again!

It was amazing. Perfect location, nice breakfast area. We stayed in the 33rd floor, we had views of both the lake and city. Absolutely worth the extra money. We will be back!

Worst hotel I have ever been, the staff is ready to avoid you and give no service. Air aconditionated do not work i most of the rooms, so they are ready to keep swapping the room. Elevator gets broken every 3 days so will take 1 hour (yes 1 hour) to get down or app from 8 to 9am.. easily...

When we dropped our bags at the front desk we asked if we could be on the same floor. The person at the front desk said he was able to accommodate being on the same floor for our two rooms. When we checked in to get ready for dinner we were not on the same floor. Turns out the A/C is our one room didn't work.

The only thing to report would be the cooling system in the room. During the mornings and afternoons that we were there, it appeared it could not keep up with the heat. The room was uncomfortably warm and muggy during those times. Other than that, our stay was satisfactory and we do plan on coming back to Chicago and staying at your hotel.

Staff is super friendly, Gabriel is an excellent front door host. Super knowledgeable and always willing to help.

Ya mi estadía estaba pagada x 9 días y cuando llegué con mi familia habían alquilado mi habitación , nos mandaron a otro hotel westin que supuestamente esa noche no la iban a cobrar . Total terminé pagándola con un depósito de $200 y al parecer no devuelven el depósito . Me parece una muy mala práctica .

Upon our arrival, the toilet in the bedroom had feces on the outside—it was clear it hadn't been cleaned properly—and the refrigerator wasn't working, causing my baby's food to spoil. The reception staff was unfriendly.

Out air conditioner did not work in half the room on a very hot weekend. The staff were kind but it was not an unusual issue as many others reported the same. No pool and no warning about it. The entire hotel was hot throughout the weekend.

The location was perfect

This hotel was soooooooo nice and comfortable! The staff was soooo nice and accommodating! 10s across the board. Perfect for me, my 80 year old mom and my young son. We had so much fun and we definitely will stay there again when in Chicago.

Pretty spacious room with a good view of downtown. Sofa bed mattress is on the flatter end (didn’t mind but wouldn’t recommend for people with back concerns). The pool and lookout deck were closed when we visited, but some views could be seen from the fitness room. Breakfast pretty standard. Not sure if this is typical for other hotels in the area but our AC would turn off too sporadically which was frustrating given the Chicago heat (and traveling with a kid and a pet). Valet parking only. But the really great location mostly makes up for it: you’re in the shopping district and everything is walkable, food options, and easy to find CTA stops everywhere. 15 min to the riverwalk, 20ish to millennium park if you plan on hitting the main tourist spots. Some improvements might be adding more luggage carts for people to use to move in and out to the valet pickup (they only had one working cart).

This hotel served its purpose for our trip. We had beds to sleep in and breakfast to eat. However, they were having HVAC issues (poor A/C) and were too fully booked to move us to another room. They kept offering to send the engineer up, but it never made a difference. After four days of calling, I finally asked for a fan, and they brought one to the room. It made the room bearable. We also had issues with the Mattress being too hard, even though I typically like a firm mattress. Members of our party had another room, and they had what felt like a normal Mattress. They also had someone come clean their rooms regularly, and we did not. In the week we were there, our room was tended to once. Some of the staff were more helpful than others. Because we booked through a third-party site, they would not give us any kind of renumeration. The buffet breakfast was fine. The kids had waffles every day. Members are our party have various dietary needs, and those were not satisfied by the buffet (gluten free, vegetarian, dairy free). Luckily, it’s a great location with endless restaurants and shops nearby, so picking up breakfast while we were out was never a challenge.

Location was great. Hotel staff was helpful. Valet was fast and easy. Will say that our room and certain shared spaces could use some polishing and minor repairs though. Nothing drastic but could use some TLC.

room is getting old- peeling paint, dated. rooms are small- pull-out couch is cheap and very uncomfortable. breakfast was horrible and we paid for the Homewood Suites package but got Hampton Inn.

We had a wonderful visit to the city. The staff was very helpful and the valets were very courteous. The property was close to lots of shopping and things to do.

Location was central and rooms were clean and spacious.

Everyone who worked there were very nice and helpful. The kitchenettes were well stocked, and the buffet was large. Rooms were dated and shower and floors dirty. Bed and mattress on fold out couch were thin, lumpy and one rolled into the center of each. The fitness center was dirty, did not have working water dispensers, and none of the cardio equipment had been maintained so that if it worked (only the elliptical machines worked) they were noisily squeaking and clicking when in use.

Location was awesome! Room was huge! Great views of city! A/C was outdated and didn’t work well. Room was a bit outdated. Small bathroom with no venting.