Hyatt Centric Chicago Magnificent Mile

The lighting in the hotel room is awful! Get better, brighter lighting

Clean Great housekeeping Friendly staff Bougie

The location It was Expensive...loud..noise inside the hallway and outside the windows. The "handicapped" room bathroom door was so heavy and was hard to open and close. The mattress sunk in where others have slept. And most of all the TV didn't work and when I called the desk all I got was " sorry, it's raining outside". Not even offered to fix it...upon checkout that lady said when told about it. " They didn't send anyone to fix it? " No they didn't so we sat there all night. With nothing to watch unless we Paid More Money..The worst place I've stayed at and we travel a lot. They offered No discount or anything!! Booking.Com.

The hotel is right next to a hospital, even from our top 17th floor we heard plenty of ambulances throughout our 4 day stay.

1

Superb

Very nice staff, clean room. Breakfast is alittle expensive.

Was only on the 15th floor. Poor view.

It’s a nice hotel just be mindful they charge you and extra $30 for a “resort” fee and a $100 holding fee when checking in. Breakfast is not included it has to be paid for also valet parking is $84 a day.

Beds was great

We loved the cleanliness of the rooms. The beds were also very comfy. The renovation of the rooms were nice. The front desk staff were pleasant but not overly eager to greet us. When we arrived in the evening we were not able to enter the lobby and nobody seemed to be on duty. We spent a good 20-25 minutes waiting on the sidewalk before someone finally answered the speaker call button. We were there for medical reasons and appointments with doctors, diagnostic procedures and other medical treatments. We booked a wheelchair accessible room & bathroom. We were unable to secure a room for our needs because apparently none were available. However, one of the front desk employees tried to help improve our stay by upgrading our room for the second night. Again though, the new 2nd bathroom lacked any safety grab bars whatsoever in the shower, tub and the toilet area. Unfortunately, we were unable to shower until the final morning of our stay since we had to improvise on our own by purchasing a shower chair and portable grab bars for the walk in shower. The 2 night stay was a salty $1500 and unfortunately we were frustrated and feeling less than whole. And not until checkout were we given information regarding discounted stays offered for medical stays with NW Hospital affiliated patients.

Excellent Location, friendly staff.

Amazing place to stay for a night and was very clean and respectful staff.

Great place if you are not concerned about any view. Other than that nice place, close to a lot of great places

Passable

The doors are loud when people e ter or leave their rooms. I happened to be surrounded ded by some families. Lots of traffic. Additionally this hotel is right by the hospital and emergency services lots of sirens all times of day and night.

Came for a weekend getaway. Location was great and everything we wanted to see was within walking distance.

Location to MM great. Pool and gym dated and minimal. Some staff language skills were challenging. Also cleaning staff were inconsistent... not replacing sheets when cleaning and once accessing our room "mistakenly"while we were there claiming a mistake.

Exceptional

Clean