Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical

Disappointing

Superb

I did not like the parking I did not like that I had to pay $70 Per night for ballet parking I did not like that I did not have a view of the lake I did not like that they did not clean my room the entire time I was there and that I had to request additional tiles

The hot breakfast was great. One morning the coffee was not ready when breakfast started. Another morning they ran out of hot water quite early....those are tough things to guage. The location was wonderful for catching city transit and attending the Air and Water Show. Downtown Chicago is beautiful and interesting.

Location,excellent service from everyone. When I looked out my windows, of a room i booked months ago, and being our first time in Chicago, I was a little disappointed when we saw a dump heap. It was my Husband's Birthday, also, so I really wanted a special night. The staff apologized for the construction that would take place around 8 am, I got that, but was hoping for a special nite.

Exceptional

Spacious and clean Sofa bed extremely uncomfortable . Water pressure in shower weak and difficult to regulate . Went hot and cold mid shower. Only 1 tiny saucepan and no oven tray available.

Poor

Absolutely hate that I was denied a late checkout two times. I was working from the room and needed a later checkout but kept getting denied for some reason no matter how early it was that I called for this. Super frustrating that I had to pack up because just because I had to check out at 11:00am.

The location was very convenient and the staff was very friendly. I enjoyed the free breakfast and the room was very comfortable. The hotel within walking distance to many local attractions including the Navy Pier and the Mag Mile. There were only two elevators that took quite a while to catch up or down if you were on a higher level. There were not very many options on the TV as far as channels. The Wifi was not working for several days. At one point, we were also without water for a little while and when the water came back on it was a little dirty.

Good

Location, room size. Not told about works ongoing.front of hotel under construction. My bedroom had poles holding up part of ceiling, and carpet missing.bathroom door warped and wouldn't shut.wifi went down for at least a day. Breakfast, though welcome, was basic, and queue went out of the door!

Location Mold, unfresh air , air conditioning is very loud

Our booking was cancelled by the property without any prior information even though we had a booking confirmation email and had also done the booking with my cardand had to look for an alternate last moment after a long 16 hrs flight with the family and a much higher value. It was a total inconvenience and nuisance

Superb

Very good

Great location, large suites, well equipped kitchen- everything you need for a comfortable stay. Breakfast is rather basic; waiting time for the elevators are too long, esp. in the morning when a lot of people go down and up- that is the only thing I did not like

Location Tiny bathroom, construction outside our room

I loved the location and staff they were great!

Exceptional