Hilton Garden Inn Charlotte/Concord

Exceptional

The location was perfect They are not keen to details. When I got there there was a paper( serviette) that was under the seat in the living room). They cleaned the place once for the 4 nights I was there. In the morning I was checking out the serviette was still under the seat. I had to remind them to do house cleaning

This hotel was selected due to an event we was having and the staff provided excellent service. Only comment, breakfast was not a free amenity. You had to add this feature when you made your reservation or pay for breakfast.

Perfect

Exceptional

Everything was great!

I liked the location of the hotel, the general appearance, plenty of parking, very clean, beautifully landscaped. Overall, the hotel was very nice, perfectly close located to my destination plus great dining and shopping area within just a few miles drive. Great fast check in, clean room, bar downstairs, comfy bad. I will definitely stay again. everything was great.

Bathroom toilet had mess with handle it get from keep running

It was extremely clean Bathroom toilet had mess with handle it get from keep running

It has one of the best exercise rooms in a hotel that I’ve ever stayed at. Super friendly staff as well. It was all great.

Superb

Great hotel

I booked and paid through Booking.com and was charged be the hotel too. It is being contested by my bank, but the situation is NOT pleasant.

Nice and clean hotel! Customer service great!

Overcharged 1000.00 on my stay, still not issued a refund

Always stay here when travelling to Concord for work.

Enojoyed our stay

Exceptional

It is clean, feels safe, comfortable beds and nice staff. Nothing

My stay started off a little rough. After checking in around 5pm I was focused on unpacking, getting dinner and relaxing. However, all channels on the TV displayed "inactive", so I contacted the front desk. The clerk informed me that he would send someone up to look at it. The young man who came up 15 min. later tried the same things I did to get a picture and then stated that he would suggest that maintenance was sent up. I though he was maintenance but later found out that he was just a person who did various things like deliver towels. I was later told to let the TV sit and reset for 30 min. Another 3 minutes wasted out of my time. I went to the front desk to request another room. This too another 15-20 min.