The Statler Dallas Curio Collection By Hilton

The hotel smelt terrible, the staff bleached my new clothes. For the price of the hotel, we were very disappointed.

The property was really nice! Loved the room, just a bit smelly and didn’t have trash bags but was quickly assisted when asked! Other than that, it was a nice stay and felt “luxe” without the price.

Muy bueno

Loved the room. Was so luxurious from the room to the bathroom. Everything was very clean. Rooftop bar had tasty drinks

This is a very beautiful hotel right downtown Dallas. The rooftop pool is absolutely amazing. They have plenty of cabanas lots of shade. There is a rooftop bar. There is a delicious restaurant that serves breakfast and lunch. I’m not sure about dinner. From the valet everyone there is extremely friendly and very prompt. I would highly recommend this hotel absolutely beautiful. They took the time to go over the artwork and the history over this hotel. fun fact Tina Turner stayed there we will be returning.

Disappointing

Unfortunately, the maintenance employee arrived without the necessary tools to resolve the issue and had to leave to retrieve them. The problem was eventually resolved approximately 20 minutes later, but the entire situation caused us to get on the road nearly two hours later than we had planned, which significantly impacted our travel plans. While I completely understand that unexpected maintenance issues can happen, what was most disappointing was the lack of urgency and communication in addressing the situation. At a luxury establishment, I expected a much higher level of responsiveness and guest service, especially when dealing with a non-functioning shower and an unusable toilet.

We really enjoyed our stay, the staff is so friendly and accommodating. We definitely be back!

Great stay

My husband booked us this hotel for our anniversary and we should have did more research. The main appeal of this hotel was the rooftop pool. We checked in and headed up to waterfront where the rooftop pool was only to be told there is an event taking place and it doesn’t open to the public until 5. We ended up going to Scouts that was in the hotel to get a bite to eat. We waited 5 or so minutes until my husband finally got up to find someone. They gave him a menu and we waited another 10 for someone to wait on us while employees were just talking at the bar. We finally just got up and left. We went back up to waterfront only to be told there was another event taking place and we had to pay $30 to get in. There were so many people and blaring music, so much for a relaxing romantic night. The same for the 3rd floor pool. We went back up to our room which was right beside the 3rd floor pool and quickly realized we were not going to be getting any sleep for the night. We called the front desk telling them we wanted a refund and spoke with Emma who informed us we could call hotels.com who we booked with and have them call them to approve a refund. We were then told by hotels.com the hotel denied a refund. We then just packed up and went home. Paid good money to be a guest and be able to use the amenities and was unable to do so. Horrible service all the way around and ruined our special night. Valet was great that’s the only positive. Heed our advice and stay somewhere else.

staff was all extremely friendly

The room was great and perfect view of the street and the park. Pool was great. Both restaurants food was delicious. Would recommend staying here!!

The property was very clean. The staff very helpful. Breakfast was delicious. Everything was great!

Nice area, and rooms were clean as well. Staff weren’t helpful, we got checked into the wrong room and laughed at by the front desk when we called to fix it. Then got overcharged on the bill at the end of our stay.

No complaints, such a beautiful hotel, spacious bathrooms and a true high class vibe.

Beautiful, clean hotel with friendly staff. The location of the hotel is very congested. The only issue we had during our stay was the room keys stopped working twice on day 2 of our stay. Lots of activities to participate in at the statler.

Overall a good hotel. Nice location

The room was comfortable and the bathroom large and nice. I appreciated the helpful and friendly staff. The vibe at the hotel was good.

Nice rooms and the room top view is lovely. Can’t think of anything

Very good