Best Western Denver East

I would like someone from the property to contact me. Our television never worked. We mentioned this the first night we were there. Was told maintenance would fix the next day. No one ever came. When we called the second night to ask if anyone did anything the front desk girl said she had no idea with no intention or interest to investigate. We had to ask her to do it. Even then she said she will see. Also second night as we got back in our room a young girl ran down the hallway screaming she needs help and she’s scared. We called front desk and I told the girl the room number and told her this girl is saying she’s scared and needs help. I provided the room number and the front desk girl only said okay I’ll get there as soon as I can. She never did. Other hotel guests had to come out of their room to help this girl calm down. She argued with her family outside the room apparently she had mental issues but hotel staff never showed up nor asked us if everyone was okay. Night staff needs to be retrained on customer service it’s not safe to have someone working the desk that isn’t looking out for the property and its guests. Even if busy it’s no excuse to not even follow up.

Continental breakfast was great for our family (with two small children). The pool was a lot of fun for my kids. The hotel itself, and our room, were clean and very well taken care of. The staff was wonderful!!

Breakfast was good, danish was nice, and good coffee. Everything was excellent especially the staff.

Convenient to the highway. Clean. Good breakfast options.

Overall it was a decent experience. The room was a little dirty with stains and liquid on the desk. The back lot where we had to park our big truck was a little sketchy. Random people working on their cars at 11pm, but it was well lit. As we drove across country it was a good stay.

Good place to stay.

Rooms were clean and location was great and convenient. No complaints.

Loved the room and check in staff was amazing and helpful

The room was ready for check-in and clean. Best Western offers comfortable beds and wonderful pillows.

Room was clean and beds comfortable.

Clean room, free parking, breakfast is ok and free, no complaint.

It was a great hotel and staff

Great place to relax after a drive

Very clean exceeding my expectations!

in room jacuzzi

Great staff and great facilities

Everything Can’t think of anything

Property was clean and the rooms were large. Close to the freeway. Perfect location between Denver and the airport.