Woodspring Suites East Lansing - University Area

There is not an ounce of doubt, in my mind, that this location will be the one I use whenever I am in the area for work. The location is right by a Meijer, restaurants and other big box shopping locations, but it is also tucked away where you're not bothered by the noise or traffic. The staff is absolutely AMAZING! They were more than accommodating from the moment I checked in. Some are bothered by the process of having to call or use a kiosk, but it is absolutely not anything to hold against the staff here. Customer Service is an art that many no longer hold, but this location has not forgotten what's important and they are literally top notch.

Room was dirty. Lots of noise coming from other rooms and had to wait for someone to check us in when we arrived at 930pm.

Everything was great, my only suggestion is maybe adding shampoo and conditioner to the bathroom. But everything was great

It was priced well. It also had good water pressure in the shower. The room was dirty. The front desk was not staffed 24/7. There was no shampoo in the rooms.

We got this room last minute. We did come in late at night but the staff wasn’t to helpful. Had the front desk closed off and not just late at night, but still in the morning at ten to nine. There was actually a fed ex guy there waiting for someone to take the package along with a couple other customers trying to figure out how to get a receipt for their stay. Kitchen set up would have been better if it had utensils and cookware. Fridge worked so that was the plus for us. It was not clean. Hair and stickers along w pimple stickers stuck all over. There was a scent package that was stuffed between the light and mirror in our bathroom which smelled funny. Beds only had two very small pillows on each bed when most hotels would have four on each bed. I will say that outside the landscape was very nice. But the management and cleaning staff need to do way better. One star is all I would give. I had better stays at the red roof

The room smelled like cigarettes and mold/moisture, stale and damp. Although the beds were made, the room was dusty and not vacuumed. Long hair was in the tub and on the floor throughout the room. I would not choose this location again.

Great room great experience

Room was clean and comfortable we enjoyed the full-sized refrigerator

They charged me for extra days that I wasn't in the hotel and then had the nerve to have my card on reaccuring payments

Got to my room/ no towels. Turns out they were in the bathroom floor because the room had not been cleaned.

As soon as I got there I was greeted by Shalita a very nice woman and helped me with all my questions that I had when I arrived in my room it was very clean and felt like home

Took a second try to get a half ready room. Seemed clean but had to dress bed myself with folded bedsheets left behind. Bring your own blanket!

Staff

There were no kitchen utensils

Clean and comfortable room with a workstation that I used. During the night, I could hear dogs barking and other noises.

Clean room and staff. Nice kitchen but you must bring everything with you.

Needs updating, better staff.

Good place

Only complaint is no ice machine.