Chicago O'Hare Airport

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Everything was paid online and they didn't let me stay because I have a virtual credit card.

The bathtub wasn't clean. The toilet seat was not attached properly. The staff was a bit combative. No coffee in the room. Not enough towels. Room trash never emptied. The location is terrible if you're using public transportation.

Our pick up from the airport . We wait more than an hour.the room is nice but don't have water,and they don't know about it !

The drain to the shower was very slow. The room was next to the fitness center so it was loud and was hard to take a nap or watch TV

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Coordination

Beds uncomfortable security attitude room service no fresh linen or garbage take out rude and disrespectful all around will never be back and had my 3 children with me and they couldn¿t stand the smell from the carpet

Security Guards @ check in?? Means not a safe place to stay. The Security guards were constantly on there phones.

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The staff was rude harassed me daily about my service dog forcing me to show my service dog ID every day my room was downgraded room was dirty and drug paraphernalia everywhere drug dealers in parking lot kids in hallway all night manager threatened us

There was a live cockroach in the bathroom I have a picture of it after I killed it

I stayed at this property and found it to be less than satisfactory. First, it is advertised to be a casino hotel. Very misleading and rather false. There is no casino, not even in walking distance. No wifi, rude front desk, shady transient clientele.

No Wi-Fi the whole weekend bugs in the room with my kids Never no breakfast

Needs some updating. Carpeting in the hallways were worn. Doors dinged up at the bottom.

The only small thing was a bit of drawing on a lamp shade in the room.

Na

Room smelled, no shuttle available at night and a $50 can ride from airport, loud laughing and rough housing at 1 am so no sleep. Door had light showing around it so could hear every small noise even though I¿m a heavy sleeper. Limited shuttle available

There was very little heat in the room. To cold to take a shower. The staff suddenly could not understand English

Yes saw cockroaches. Sheets were dirty. The slot for the key holder was cracked which made it difficult for the card to work. I asked to change rooms that same day and was told I had to wait till next day. I ended up checking out in the mourning.