Extended Stay America Select Suites - Cincinnati - Florence - Airport

it was just too expensive

The staff was amazing andnthe room was just what we needed !

Pleasant

.o

NA

All NA

The workers are very nice The roaches, the key cards not working the internet not working the fact I reserved two beds and was only given one, not being able to check in on time because the internet was down and there really horrible smell along with trash in the stairwells definitely will never stay again and I’m fact left after just one night because I refuse to bring a cock roach infestation home with me.

Nothing It was awful, the entire place smells like smoke even though it is smoke free. The room deadbolt wouldn’t lock all the way. I didn’t feel safe staying there either my children and we left after 20 minutes.

Night staff was nice. We booked a non smoking room and when we arrived we got told only smoking rooms were available. Every hotel was booked in the area so we decided we had to stay and took the room. Upon entering the room was disgusting. Fridge had rust all over it, stained sheets. we got put into a second smoking room that was slightly cleaner. We were offered no refund at all and the experience was gross.

Passable

Did not realize they provided nothing to help cook. No soaps, napkins, coffee maker, kitchen towel. Provided packages to rent kitchen stuff.

Bad

Bad

They were all rude locked me out of my room for hours before anyone would help me , had too call the police too get my things out of my room

The bed was covered in pee and blood. They refused to give us our money back for the remainder of the stay. We slept in the car until we could get a better hotel the next day. Filthy and rude staff

The room was clean and so comfortable!

Called us and said we didn't have a reservation and told us to get out, we went down to desk and showed them the receipt of purchase.they found the reservation for our stay.

There was a “mandatory room inspection” twice during our stay which was a mild intrusion but nothing that caused any real problems. We were able to get cleaning supplies to sweep the floors and clean up the room as we wanted as there were no housekeeping services during our stay. There were pets in the building and several people appear to live here for months at a time and neither caused us any issue. Everyone was kind and kept their animals under control. If we needed to be in town for an extended period of time I would consider staying again but for a shorter stay we would likely stay somewhere with more amenities and housekeeping.

Was a horrible experience my girlfriend went out to the laundry to do the laundry and she went to the car and try to get back in and the key card would not work so she called me to come down and let her in and I shut our hotel door. We only had one key and then he was locked out of our room, and we could not find anybody to help us be called every number in the book and finally after about three hours, some lady that worked there I guess finally come down. They let us in and she was about as grumpy as anybody. She acted like we was putting her out. I never stay there again. I want to find out how to get my money back.

Clean room excellent staff great area overall wonderful stay