Extended Stay America Select Suites - Cincinnati - Florence - Airport

The staff was amazing andnthe room was just what we needed !

Pleasant

All NA

The workers are very nice The roaches, the key cards not working the internet not working the fact I reserved two beds and was only given one, not being able to check in on time because the internet was down and there really horrible smell along with trash in the stairwells definitely will never stay again and I’m fact left after just one night because I refuse to bring a cock roach infestation home with me.

Night staff was nice. We booked a non smoking room and when we arrived we got told only smoking rooms were available. Every hotel was booked in the area so we decided we had to stay and took the room. Upon entering the room was disgusting. Fridge had rust all over it, stained sheets. we got put into a second smoking room that was slightly cleaner. We were offered no refund at all and the experience was gross.

Nothing It was awful, the entire place smells like smoke even though it is smoke free. The room deadbolt wouldn’t lock all the way. I didn’t feel safe staying there either my children and we left after 20 minutes.

Passable

Did not realize they provided nothing to help cook. No soaps, napkins, coffee maker, kitchen towel. Provided packages to rent kitchen stuff.

Bad

Bad

They were all rude locked me out of my room for hours before anyone would help me , had too call the police too get my things out of my room

The bed was covered in pee and blood. They refused to give us our money back for the remainder of the stay. We slept in the car until we could get a better hotel the next day. Filthy and rude staff

No shower, NOTHING IN THE ROOM, I DID NOT GET THE ROOM I RESERVED ON LINE BUT GET A CHEAPER ROOM AT THE FULL PRICE I PAID FOR, THE LADY AT THE DESK DOES NOT HAVE A CLUE WHAT SHE IS DOING, I PAID FOR THE ROOM ON LINE AND HAD TO PAY AGAIN WHEN I GOT There

The smoking in rooms is excellent need more not just one floor. Its quiet. Cozy The fact that you.can only pay with bank or credit cards, they accept no cash. The fact of paying extra 50.00 to reserve room, but it's only a hold.it goes back on your account 6 days later some guest. Check in time should start @ 12 noon. Not six pm.you pay for a day and that day is over.and check out time should be at noon. The rates are getting more but less hospitalied

The fact that you.can only pay with bank or credit cards, they accept no cash. The fact of paying extra 50.00 to reserve room, but it's only a hold.it goes back on your account 6 days later some guest. Check in time should start @ 12 noon. Not six pm.you pay for a day and that day is over.and check out time should be at noon. The rates are getting more but less hospitalied

The location They didn’t give out dishes to use, I could either buy theirs or buy my own or bring some from home

The room was clean and so comfortable!

Called us and said we didn't have a reservation and told us to get out, we went down to desk and showed them the receipt of purchase.they found the reservation for our stay.

Bugs other then that nice

There was a “mandatory room inspection” twice during our stay which was a mild intrusion but nothing that caused any real problems. We were able to get cleaning supplies to sweep the floors and clean up the room as we wanted as there were no housekeeping services during our stay. There were pets in the building and several people appear to live here for months at a time and neither caused us any issue. Everyone was kind and kept their animals under control. If we needed to be in town for an extended period of time I would consider staying again but for a shorter stay we would likely stay somewhere with more amenities and housekeeping.