Hyatt Place Cincinnati Airport / Florence

Room was clean and well cared for. Air conditioning unit. Wasn’t able to adjust it.

Very nice rooms and accommodations

Breakfast and location Carpet was pretty dirty, pool was rowdy and needed cleaned

Nice budget friendly hotel however not sure why they charge a nightly parking fee since not in city or a heavy tourist area, there was plenty of parking and felt nightly parking fee high.

Nice budget friendly hotel

Okay,stay for the price! Thank you!

breakfast was , not so good the room was nice and big, I liked that

It was nice place to stay

Really nice property friendly staff big rooms huge indoor pool really nice buffett breakfast close to airport

My room was very nice and clean. I didnt get to eat the breakfast but it looked and smelled good.

We had to stay 2 nights because of cancelled flight. They were wonderful to us.

Housekeeping did not fill the shower gel so that was a surprise when trying to get showered and ready. The front desk clerk did bring a bottle right up to our room when I called and we were grateful for her prompt help. Housekeeping did not replenish our wash cloths either. The shuttle to the airport was convenient and helpful. Front desk staff always interacted pleasantly with us.

Clean room. Great breakfast. No hot tub.

Way better than most

Ive stayed at this hotel twice and customer service has exceeded expectation each time. The first time I stayed it was an outstanding experience from the hospitality to the cleanliness of the facility / room which is what prompted me to book for the second stay. This last visit wasn’t as great as the first due to the condition of the room. The room was clean however some things were overlooked by the cleaning staff. There were some items we found left behind by previous guests that should have been noticed by the staff in my opinion and removed. Nothing serious but if we saw it they should have as well. There was a watch, key chain, wallet gift set on the floor beside one of the beds left and a child’s sippy cup half full of juice under the couch we disposed of. Additionally, the wallpaper in the bathroom looked as if it was peeling probably due to the moisture from the shower and had a bit of a moldy smell. The iron did not work and although the front desk did replace it, the iron wasn’t clean and had what looked like mold around the water cap when putting water in it. It also was scrapped up on the metal plate. Again nothing major but some updating to the room and the extras provided would be nice along with thorough cleaning. I hope this helps with the stay of other guests. I will book there again myself but just wanted to share my thoughts. Thank you.

It was clean, the staff was friendly. The sink was stopped up. The mattress was worn out.

Very good

Room was clean Website shows hottub? No Paying to park my car in the hotel parking lot? Crazy never again.

Exceptional

It was a great overnight stay.