HomeTowne Studios by Red Roof Fresno - West

Exceptional

No me gustó el piso se siente sucio

Very poor

Only positive thing I can say is the A/C is really good. However, the room stank of cigarettes after being reassured that it was a non smoking room. I sprayed air freshener countless times and it didn't help at all, it was almost like someone was chain smoking right outside our window it was so strong we had headaches the whole time. The towels were full of holes and previous guest's hair, stains etc. The shower had what looked like mold or rust, shower head was caked in limescale so the water pressure was terrible. The elevator to get to our room was dirty, floors sticky, and stank of urine. The kitchenette's cupboard doors were barely hanging on, stove was rusted so we didn't use it. It was just such a terrible experience that we didn't stay the night and has to check out early.

The hotel is clean. Alot of people actually living there.

Exceptional

Nothing. Didn't stay because we didn't feel safe, and the smell of the room was a mix of cat pee, cigarettes and Marijuana. Everything.

Disappointing

Had to stay here for a 2-week stay due to being temporarily displaced. Staff was helpful. Accessibility for my disabled mother was accommodated. Fairly quiet most nights. And the bedding was top tier. I'll definitely recommend this place to anyone needing any hotel stays.

Exceptional

The pet fee was great. $10/night or $25 for the week. The employee was nice. There was a tiny sink, stove, full fridge and tv. Also had draws, shampoo and body wash. It's kind of old. Smelled kinda funny. Parking is too close to each other. Someone hit my car and left scratches, it was kind of scary parking far too that is why I didn't park away from other vehicle

The pet fee was great. $10/night or $25 for the week. The employee was nice. There was a tiny sink, stove, full fridge and tv. Also had draws, shampoo and body wash. It's kind of old. Smelled kinda funny. Parking is too close to each other. Someone hit my car and left scratches, it was kind of scary parking far too that is why I didn't park away from other vehicle

Bad

Very poor

They have you pay a $100 cash deposit then they steal your deposit on your check out date by charging you for a full day but you aren’t allowed to utilize the day. I was told by the Fresno police department to sue them and we also made a police report. We will definitely be suing it’s not about the $100 it’s the principle in how they are taking advantage of people going through hardship.

Clean room

It was dirty with roaches and many people lived there.

Exceptional

Superb

The grounds were cleaned. They advertised that they accepted pets so I booked the room for a night, after they checked me in I was told that this location does not allow pets and I was not able to use the room that I had paid for through booking.com. I was not able to get a refund since it was a non-refundable purchase even though they lied about accepting pets. Corporate sent me an apology email and booking.com gave me a $11.52 reward towards my next booking, so I paid for a room that I was not allowed to stay in because I had 2 dogs that were claimed in the reservation.