Homewood Suites by Hilton Galveston

Honestly! Great stay! Great price! And I was impressed with breakfast! Most definitely will use again when I go back!

Everything

I have been looking for this hotel because we had previously stayed here but couldnt remember the name but I am glad I found it my family stayed 3 day and 2 nights here and it was an amazing experience from the min the doors slid open the front desk personal was friendly and inviting everything was a carefree expierence knowing my family was here

First, I’d like to mention the positives. We really appreciated the personalized welcome message on the TV when we entered our room. It was a thoughtful touch that made us feel valued as guests. The room itself was spacious, comfortable, and nicely laid out, making our stay enjoyable overall. Unfortunately, the cleanliness did not meet the standards I expected from a Hilton property. As the owner of a professional cleaning company, I tend to notice details that others may overlook. There was a significant amount of dust throughout the room, including on surfaces that should be cleaned during every turnover. This suggests that dusting is either being rushed or missed entirely during the cleaning process. A room can appear clean at first glance, but attention to detail is what truly makes guests feel comfortable and confident in the cleanliness of their accommodations. My other disappointment was the parking fee. We were charged $20 per day to park at the hotel. I’ve stayed at many hotels, and it’s uncommon to pay an additional parking fee at a property where you’re already paying to stay overnight, especially when the parking lot is part of the hotel property. This extra charge felt unnecessary and significantly impacted the overall value of our stay. Overall, the hotel has great potential with friendly touches, comfortable rooms, and a welcoming atmosphere. However, improving housekeepin

I usually like Homewood Suites but this one was rough for us. The beds are rock hard— some people like firmer beds, but we were hurting after just one night. The breakfast was the same thing both days which was a bummer. Normally I would like chorizo but it was almost like a chili, it was swimming in so much grease. The pool would have been nice except that the water was pretty dirty and the handrail to go from the splash pad/shallow end into the deeper water was broken. The staff was friendly and helpful, and it was nice for our dog to be someplace safe. The rooms themselves were clean. But if we come back for an overnight stay in Galveston, we will not stay here- the beds are the dealbreaker.

The room was very clean, great location with the ocean view, and the staff was very friendly and accommodating

Very clean and large rooms Nothing

Also, didn't appreciate the guy walking around at breakfast time with only a towel wrapped around him. He had two very young children with him. I believe there was a report made to management. The guy acted really strange as if he was on drugs. I observed him closely and the same comments were made by other guests too.

Hospitality

N/A

The hotel check in was easy and very great. The desk clerk John I believe his name was, was extremely helpful and kind. Everything was nice and clean from the lobby to the rooms. Our room was HUGE!! We did not expect it to be such a wide living area. Traveling with 3 kids was nice with all of the space and kitchen amenities. The pool was really fun, and the complementary breakfast was very nice. Also the beach was a cross the street so that was a plus! We booked 3 nights/4 days and it was very affordable for 2 adults and 3 kids. 10/10 we WILL book again!!

Great

Feminine hygiene products were in the toilet unflushed.

Everything excellent

The only thing that was decent for the price was the location. Even though it’s advertised “oceanfront” it’s a street across with multiple locations in between. It was mediocre at best. But most importantly the unprofessional and negligent management. I paid for my stay which was one night upon arriving to the locations(hence the reason I was given not only key cards but welcome gifts) but when checking out the lady attempted to charge not one but two of my cards before telling me that “your card was declined” the night prior when I paid for it, disregarding the proof of transaction I showed her and acknowledging it was their POS(point of sale) system that was having the issue and then threatened to call the cops on me for whatever reason alongside her nasty attitude and threats i decided to walk away.

Clean room, staff nice and kitchen works

Room clean beach view means from half mile away with houses and condos in the way you can see a few feet of ocean

Loved it,very Spoiled...Everything was perfect...loved the welcome last name entrance..all kitchen,dishwasher,fridge all kitchen was helpful... I didn't like the part that, I had to go back in forth reminding them with the towels and toilet paper,and Instructions weren't followed when I booked ,I requested this information ahead of advance..Especially on the linen for the sofa bed...But loved the food,beds fresh lotion,shampoo..Communication of the text of the greeting of the 1st day I checked in..very helpful...low service on wifi, why charge if all other hotels is free.

Nice and friendly people

Stay was very good staff was very accommodating. Never did they hesitate to help. Will definitely stay here again!