Springhill Suites by Marriott Galveston

Okay

good

The staff is amazing and the room very clean

It was so relaxing and laid back.

None; everything is good thank you

Passable

Staff was great, rooms were clean but outdated. They used staples to reattach the wallpaper.

Room was clean and spacious, stayed over night for a cruise.

I was itching pretty bad overnite not sure why. I guess the dust on the sofa or detergent on sheets. Those are the ususal suspects.

Exceptional

Good staff and food

Room was clean and big. The staff were very accommodating Pool should have been bigger

Good

Pool should have been bigger

Ok The AC and the fact I was in a HC room and the AC intake was right next to my head in bed. It sucked.

Listen, the hotel is nice for what it is. We needed it as a room to stay in before our cruise the next day. It is was clean (except for the couch bed it was disturbingly yellow), central to port, and had tons of restaurants and the pier nearby. It's the experience that was bizarre. At 3:00 AM a family started shaking out doorknob and trying to get in our room. They were banging on the door and knocking until my son got up and told them this room was occupied. After that this happened again 30 mins later waking us all up again, and it was a different group of people. Then at 4:20 AM, another knock and more people trying to get in the room. We called the front desk, to our surprise, they somehow said our room was available and assigned another family our room and charged me a second time on my card. We called the front desk who apologized said they were fixing it and this, and it shouldn't happen again. Before we left in the morning, a manger spoke with me said they would have refunded us the room if we didnt book through expedia, but did refund the additional charge and apologized greatly for terrible experience. it was beyond strange and have never had this happen at a hotel before in my life. I appreciate the lady who assisted in fixing this for us and the manager for handling this appropriately , but it was not a great stay unfortunately.

Exceptional

Room was fabulous! Enjoyed the stay! Exquisite service and staff.

Very efficient nice property. Helpful staff and good breakfast. Could of cleaned the shower better, otherwise great.

Great customer service front and house keeping.