Black Bear Inn & Suites
About Black Bear Inn & Suites
Located in Gatlinburg, this Tennessee hotel is only a 1-minute drive from the Great Smoky Mountains National Park. Free WiFi is available and a complimentary hot breakfast is offered daily. A microwave and a small refrigerator are included in all Black Bear Inn & Suites rooms. A private balcony, a flat-screen cable TV, ironing facilities, and an private bathroom with a hairdryer are also provided for guest use. An indoor heated pool and hot tub are featured at this Gatlinburg hotel. Meeting facilities are offered on site. The also property offers free parking and complimentary coffee in the lobby. Ripley's Aquarium of the Smokies is 4 minutes’ drive from the hotel. The Gatlinburg Convention Center is only 2133 feet away. Dollywood theme park is 11 mi away from the Inn and Suites.
Amenities
- 24-hour front desk
- Meeting space
- Pool
- Wheelchair accessible
- Smoke-free property
- Elevator
- In-room safe
Reviews
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Exceptional
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Location, cleanliness and friendly staff. Coffee maker in the bathroom and no hair dryer. These were minor things to us.
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clean and affordable staff are very nice and helpful
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My daughters and I had a wonderful stay. The staff was amazing. Check in and out was a breeze. The breakfast was great. Will definitely be back NA
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Exceptional
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I saw a bear
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Very good
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The housekeeping for our room was absolutely amazing I loved seeing how creative they was. Came back to such a tidy clean room with the kids stuffed animals all organized on their bed so cute. The pool and hot tub was under construction when we was there and we had no idea when we booked that the kids couldn't swim. The proce wasn't adjusted due to no pool or hot tub to use so it was overpriced for not having the ability for the kids to swim.
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Very clean
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Exceptional
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Close to everything No where to sit outside
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So, when I booked this room, I initially thought it was in pigeon forge. (Where I’m most familiar with, lol) But, no biggie because we absolutely loved it! The room and balcony were clean. Beds were comfy. I personally loved the location of it as well. From the way we entered, it was the very first hotel we came to. (Granted, I do think for most routes it would be the last hotel) but the streets were quiet and the view was wonderful. There were two men (probably 30s - 40s) who were EXTREMELY helpful at the front desk. The older gentleman who makes the breakfast in the morning was so sweet as well. I’ve always booked in pigeon forge. For around 10 years now. And I’ve not had many stays in gatlinburg. I told my husband this hotel made me love it even more! We agreed when we return, we will be staying in gatlinburg at this hotel!!! We were able to walk to the aquarium with our kids (both 8) and they loved it! There was an older man at the front desk (maybe mid 60s?) who was extremely rude on two occasions to both my husband and I. He was also rude to the employees. So much so that I actually apologized to the employee on his behalf. One man (mid 30s / early 40s?) was helping me out because my key stopped working. He was in the process of helping me when the older gentleman (who was already on the phone with another customer) grabbed the keys out of my hand and asked me why I was checking out early very rudely. I let him know that wasn’t my intention and someone else already had it handled. He rolled his eyes and asked me what I needed. I had to explain to him two more times what I needed when clearly the other gentleman had it handled. Don’t get me wrong, this didn’t influence my opinion of the hotel at all. I was more offended by how he treated the employees.
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Exceptional
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I like staying there 1 time seeing a bear I didn’t like when the old man who was fixing the food cough and didn’t change his gloves
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Good
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The location was on the strip, but opposite of all the cars and foot traffic. We enjoyed the convenience of being able to avoid the busy street traffic, but still enjoyed our view from the room. Nothing. Pool is out of commission right now.
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Exceptional
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Location N/A
