Quality Inn Creekside - Downtown Gatlinburg

Bad experience

I am sure this is not a common occurrence but there was a woman in the room next to us beating on her door at 3am trying to wake up her roommate. This was a not so welcome end to a pleasant trip.

Since we booked through Expedia, we had to contact them to request a refund. Unfortunately, the front desk was completely unresponsive to Expedia’s attempts to reach them. We had to call again on the second day, after already finding and checking into another hotel, just to get an update. The manager was helpful when we were finally able to reach him, but it took repeated calls to get any assistance. While we appreciated the manager’s help, the lack of responsiveness and poor customer service from the other staff made this an extremely frustrating experience. Overall, this was a very disappointing stay, and I would not recommend this property.

We first arrive at this property. It looked a little outdated but clean. Our bed was clean, the bedroom floor was updated, the bathroom floor looked dirty. Two days into our trip, I got up in the middle of the night to use the restroom and saw two roaches crawling across the bathroom counter. Thank goodness it was our last night or we would’ve been leaving anyway. The housekeepers took the dirty linens we set outside our room but did not leave clean linens in a bag outside our door like most hotel chains will do. There’s a reason this hotel is cheap.

I would not recommend staying at this hotel. Price was cheaper, but as they say, you get what you pay for. The room and bathroom was not clean (sticky, dirty floors with hair on bathroom floor and smelled musty), had to go ask for hand towels and wash cloths, door jam to balcony door was broken so door would not latch, hole punched on inside of bathroom door, live centipeed bug in the tub, tile breaking off around jacuzzi tub, toilet valve stuck open and had to manually close it in the tank each time we flushed, and ceiling & wall drywall cracked and peeling. Breakfast was very mediocre. I could go on, but you get the idea. Basically it is a poorly maintained and worn out facility. I will say that the night manager was courteous and helpful in correcting our room reservation and supplying us with the missing towels and wash cloths.

The location was phenominal, but the parking was severly limited and tight for anything larger than a sedan.

Toilet would not stop running. Shower curtain was falling off the wall. No hot water in the morning. Complained about parking 3 motor cycles. One vehicle per room. Pass on this place plenty of others to choose from.

The bed was comfortable. The location was perfect. The “jet tub” in our room had cracked tile all around and it was missing a jet -complete hole in the tub. So it was unusable The door to the balcony was not installed right. The trim was pulling off. Peeling paint on all of the ceiling. The people really didn’t speak as we were checking out which was kind of odd but ok

Accommodating. Easy parking Friendly staff. Reasonably priced to be right in the middle of Gatlinburg. Balcony was spacious and clean.

The building we were put in was very dirty and run down. It smelled musty and gross. Maybe a reno is coming? The good thing was the location. Perfect for walking to everything in Gatlinburg.

Love the bear in the parking lot

Had 1 roll of toilet paper in it and when I asked if my say was better after I told front desk that it was a miserable. He went and got me the toilet paper and he say is your stay better now????? !!! Terrible stay. Water stained ceilings, also had not water in the morning and when I called the front desk. Some one came up and told us that the plumber messed up in this room. Turned a couple faucets on and then we had hot water. DO NOT STAY HERE!!!

- Prime location , easy access for shopping/restaurants and National park. - economical compared to other hotels ( we travelled in non-peak season) - Stay includes parking and Breakfast space for improvements: - I have booked rooms with balcony but was initially provided a room without balcony. I was told that the information was not passed on from Expedia to their system. So I had to wait in parking lot and had to chat with Expedia customer service. - Facility is a bit old, though the reception room and the breakfast area is properly maintained, the individual rooms require a bit more make over. we could see visible wear/tear in the rooms. Few lights were not working. Lift was not working for a day but later fixed, common area and vending machines in the 1st floor is not properly maintained. - It could have been better if the Breakfast menu was slightly changed every day.

Overall great stay. Perfect for us and my 2 pups. Enough room in the rooms. WiFi kept going down but it made us enjoy the weekend and outdoors more. Breakfast was average for the standard hotel breakfast. Don’t go in expecting 5 Star it is convenient to the main strip and Howard’s being right there definitely made this stand out. Will stay there again

I liked the location of this hotel! Honestly, this could be a wonderful property and you can tell they are trying to update it. But they obviously don't hold the tradesmen accountable for completing the renovations. The brutal truth is that I cleaned an inch of dirt & dust off the top of the shower bc you could see it. But the cleaning staff were helpful and wonderful. Someone needs to teach them how to clean fast. THE WORST? The ELEVATORS quit working. We're in our 70s and when we got back to the hotel at 11, we tried to walk to the 3rd floor on the stairway. STAIRS ONLY GO TO 2ND FLOOR. The only other option was to walk around the corner and climb a steep hill. We couldn't do it. We went to the office to ask them for a ride to the other side of the hotel since there were no elevators or stairs. The night manager said he didn't drive. We said, We can't walk. He says he would handle it. He did. He CALLED THE FIRE DEPT. An ambulance showed up to take us up the hill. While this is a funny story, it is a horrible example of customer service when you FAIL to keep your "amenities", like stairs & elevators working. I would love to have the money to renovate and run this hotel. It could be wonderful!

Cockroach in bathroom

Disgusting. Mold. Blood stains. Cracked tiles… beat to all hell and back. After looking at the room, I hand back the keys a booked another place. This place is dog track. I wouldn’t stay here if it was the last place on earth.

The following is a direct observance of suite #210 at Quality Inn near light #10 in Gatlinburg, Tennessee. There were Cobwebs in the upper corners of the suite. The dark floor of the main room was nasty and turned our feet black after coming out of a shower. Speaking of shower, very low water pressure. Also, a paint like substance came off onto the bottom of my feet that was coming off of the floor of the tub. The ceiling fan did not work. When I asked manager Mitch about ceiling fan he simply responded that "it was going to be inop". There is some unknown residue from substance left on the headboard previous to our arrival and bloody spots on the wall directly to the side of the toilet. There are two lights directly above the the jacuzzi tub, but only one worked and the other was hanging offset coming downward from the ceiling. The whole place seems to be very outdated. The pool was not very clean either. Other than the above listed issues, the staff was generally pleasant and helpful. I will not be staying there again in the future and would not recommend it for others who might consider this particular hotel.

The area outside was unkempt and dirty. While the room was large and fairly clean, it had major issues. Half the lights weren't working, the AC barely ran, and the most outrageous part was the ceiling leaked around the fireplace. It was gushing so much it sounded like a waterfall. It wasn't a small leak. When mentioned to staff they seemed like they didn't know what to do other than hand us extra towels. No other room offered or anything. The jetted tub worked well, the bed was comfortable, surprisingly quite for the area. I would not stay here again despite the few nice words I have for this place. You're better off booking another hotel.

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