Clarion Pointe Downtown Gatlinburg

Very good

Superb

Nothing Smelled like weed and cigarettes

Location was great! Easy walk to downtown! Room was not very clean. Bathroom was missing shower curtain, soap, etc. Front desk staff was rude when checking in. Overall, seemed a little unsafe.

Superb

The floors had trash, one of the rooms did not have hand soap, the other room had trash on the floor and the door of the restroom did not work.

Everything Nothing

Very good

the bed I came here on vacation with my husband, and we were never able to watch TV; the internet connection is poor; when the shower is on, it soaks the entire bathroom because the curtain is too short and the spray even hits the ceiling; the room smells musty; there was barely any hand soap; and the reception desk was always unattended. I was truly disappointed with the hotel and we won't be coming back.

Location was good. Thats it The floors were filthy. We were not given wash clothes even after asking. The room smelled like mildew. There was no place to hang the hand towel ot was broken off, there was no hand soap. Bears had gotten into the trash all over the property and no one cleaned it up, we had to keep driving around piles of trash. Not to mention the front desk staff was RUDE!! We never saw a single house keeper. Never would go back or recommend.

The location is the only positive thing. Well let's see. Let's just forget that a bear was roaming the parking lot while we tried to get in and out. It's bear country. I get the risk is there. Let's instead talk about the black mold covering the walls of the bathroom and all over the ceiling in the room. I was so beyond horrified that they would even consider renting a room to someone in that condition. The growth is not surprising either as everything feels damp in the room. There was no shower curtain or soap in the bathroom too if the mold isn't enough. We had to request a refund and leave. It doesn't feel safe there. The lady at the front desk was accommodating but not thrilled about it. I tried to show her pictures of the mold, and she didn't even look. No shock or horror, which makes me think they are fully aware and just don't care. I highly suggest going elsewhere.

We loved the location we were perfectly close to down town, we also loved all the bears we were able to see! The staff was rude and dismissive. Our room was not cleaned and we had no towels or wash rags it was also out dated.

Location Everything. RUDE staff, double charged us-took 9 days to get our money back, rooms were dirty, air conditioning was broke, lighting sucked, no chairs in the room as it shows in pictures, bathroom sink was falling apart, no air conditioning in the breakfast area- extremely hot, kept running out of food at the breakfast area. Had a bear come thru 1 night and it got into the trash bin and trash was allover where you get on the elevator for days before it was cleaned up. Had to chase down someone to get your towels. The pool was filthy with things floating in it and the water was not clean at all. Trash all around the inside of the fencing on the concrete, room towels hanging all over the fence.

The room was filthy, the baseboard was coming away from the wall. The sheets were cheap and rough and there were roaches. Also people were smoking and partying outside our door to all hours of the night.

Check In was awful. Assigned room was Trashed--Hotel Desk Employee was rude when a 2nd room was requested--also 2nd room was almost as bad--used towel left hanging on shower rod--Hair in Shower--Towel and wash cloth had what appeared to be Blood Stain--Floor was dirty. ALSO--there was NO SECURITY CHAIN ON DOOR AND THERE WAS NO SMOKE DETECTOR IN ROOM. When I made a complaint about Lack of Security Desk Employee was Extremely Rude. She did INSTALL A SMOKE DETECTOR THAT DID NOT WORK. I would never stay at any CLARION POINTE PROPERTY AGAIN. I did not expect Perfection for the Price BUT I DID Expect Basic Needs and SECURITY. CLARION POINTE--DO BETTER!!!!!

Didn’t eat I was ready w Leave The mold everywhere

The veiws and location was awsome! The room was very dirty and the staff was rude.

Location is fantastic to access all facilities in Gatlingburg. There is all so ample free parking for guests. The staff on reception wasn’t really very helpful. Initial check in was fine but morning reception wasn’t great at all. We booked 4 rooms, 2 were ok and 2 were dirty. Even found a dirty pair of women’s underpants hanging on the shower. When I complained the answer I got was ‘I’ll pass it on to the manager’ !

Bad

Very good