Clarion Pointe Downtown Gatlinburg

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The location was great. The room was not well maintained. The lights did not work so we had to leave the bathroom door open for lighting. There were no bath towels. The only size in the room were hand towels. Only 1 of the 4 ice machines worked. Breakfast was good and well stocked.

Everything was great, just the Wi-Fi had some issues, the bed was comfy, and the rooms were nice. It traveled with my daughter

I was highly disappointed in this stay. It started as soon as we arrived and was met by a less than interested check in desk. The first thing they said was there would be no house keeping unless specifically requested and that we would have to hike from the other building to the lobby to request more towels. This was a mountain destination folks. Which meant hiking a mountain to get fresh towels. I soon found out why they required the hike also. The room had no telephone to call with. The tv was also on the Fritz and the WiFi was also spotty at best. Half the plugs in the room were either not working and all were in less than convenient locations. We had to charge our phones at the bathroom sink. The showers are poorly designed and soak the floors anytime you shower requiring the use of one of those hard won towels to clean up with. They only alloyed you one towel per guest also. Then there was the condition of the room. They really need to fix the trim and chipping paint. The outside doors required a bit of strength to open and close properly. You could tell when people in adjacent rooms were coming and going because of the banging it took to get in or out the doors. The keycards were also spotty on being read also. If you need to get in the door fast your out of luck Chuck. Between trying to get it to read your card and the fight with the door once it does finally scan is going to slow you down significantly. Better hope your not trying to escape one of those black bears.

Room was great. Nice and clean. Beds where wonderful!!!

Nice, clean, good space,

The room smelled moldy and the front desk was not always staffed

The pool was also very nice and well-maintained, making it a great place to unwind. The location was convenient, and the staff was friendly throughout our stay. Overall, it was a great experience, and I would definitely stay here again and recommend it to anyone visiting Gatlinburg.

There was a lady at reception, shw was great Restroom needs some attention.

It's not the best but not the worst if you need somewhere to just stay a few days it was nice it was downtown gatlinburg. There was only 1 front desk person we had to wait about 40 mins at the front desk just to check in it was very hot and humid and when you called the number "for assistance" it just calls the front desk phone number so that was pointless. Breakfast was good again was like 1 worker doing everything but she kept up with it.

Great location, could walk to the strip and Anakeesta was right next to the hotel. The front desk lady was really very helpful. The WiFi was weak and intermittent, there was a brief water stoppage but otherwise all good. Breakfast was good.

Walking distance to downtown

Very clean. Lobby was not air conditioned.

Hot shower good quick breakfast Cleanliness

Clean room , pool was okay , parking was first come first serve

We did not have sufficient lights in our room and we had issues with the TV remote.

Breakfast was clean and set up nicely. Room was clean but there was a faint musty smell and mold on the bathroom door. Nothing major and we enjoyed our stay. It was very convenient to downtown and within walking distance to everything.

Cons: Requested housekeeping and the room wasn't cleaned. We saw them clean the room next to ours but for some reason we were passed up. Normally that would be fine but no clean towels or soap. The shower curtain didn't keep the water in the shower as we had the use the towels to dry the floor so no one slipped. Our room was run down. Stains on the ceiling, the door was peeling in the bathroom, no hooks or towel bars to hang things up, the beds were hard. We weren't happy with the condition of the room but we were out the majority of the time and only went to the room to sleep. If you can handle a motel environment, it's a cheap place to stay but if you want a hotel environment stay across the street or two blocks down hill for a little extra.

Estuvimos 2 días y fue muy bueno , cómodo, buen lugar y puedes ir a todos los lugares caminando . El cuarto grande la cama cómoda. Lo recomiendo 100%

Staff friendly Great location