The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

The room and the property were clean and well maintained but the hotel itself needs some updates. The AC needs an update, had the room set at 68 but never got down past 71. At one point it hit 75. Rooms need minor updates such as wallpaper fixes but that’s not a big deal to me. Mountain views were incredible, definitely worth the upgrade to a mountain view room. Overall I would probably book again

Superb

Attentive and hospitable staff, great food and amenities. Beautiful views. Access to the trolley was helpful.

Good

Location and nice view , architecture of building is interesting No breakfast, can’t get coffee until 7 am and only coffee in room was decaf , no free parking ( if staying at hotel) not many amenities for the price point

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Everything

We had a great time there, my daughter LOVED the pool area. Views are beautiful and staff is friendly.

I had a wonderful stay. Room was nice and cleaned everyday. Great view of the mountains. The staff wonderful, anytime I needed anything they were always just a call away. Even with the free transportation trolley to ride thru the town and get you to where you need to go.

The view was amazing. The hotel lobby was nice and updated, not to mention cozy; the room was clean and comfy. Wish the big slide was not out of order, but the pool area was very nice either way.

I was impressed with the experience at the hotel! It was clean & had everything you could possibly need! The staff were extremely friendly & I enjoyed the trolley that took you anywhere you needed to go so you didn’t have to struggle with parking in the downtown area! I will definitely stay here again!

Great front desk, very nice hotel

Good

We loved it and will be back soon

Poor

Good Nothing

The room was super clean, the restaurants were amazing. I loved that the gift shop was open 24 hours, the free trolly was an amazing surprise (it goes to downtown gatlinburg). The breakfast buffet was super delicious. They had a pianist playing every morning which was super cool too! The pool was fun for the teenagers I had with me just to chill out at the end of the night. Every staff member I talked to was so friendly.

Highly recommend for a peaceful mountain getaway—can’t wait to return!

Clean room and wonderful staff

When you show up, they give you verbal and written instructions to go by when it comes to your vehicle.. understandably so, bears are extremely common in Gatlinburg. We followed the instructions to a T. Woke up the next morning to our back right Jeep window ripped off of our vehicle. (Soft top) At first glance, you immediately think bear.. why wouldn’t you? But upon further examination, we realized it had to be a human. No claw marks/scratches ANYWHERE. The back window was unlatched properly as well.. a bear couldn’t do that. We went to management and explained.. we said we know that what happens in the parking lot isn’t their liability, but asked if they could look at the cameras and confirm it was a human so we could file a report..here’s where it got bad. They laughed in our faces..told us they aren’t allowed to watch the footage and that it was definitely a bear, “happens all the time.” Here’s what I think.. I think people are aware they can break into people’s car at this hotel because it’s dark, secluded, not many cameras, and they know everyone will chalk to up to a “bear” No one wants to sit there for 2 hours talking to police and filing a report while on vacation, especially on a child’s birthday, believing it was a bear is the easier choice. I believe bears do break into vehicles here, but ours wasn’t that and management was rude. JEEPS W/ SOFT TOP, stay safe and stay away.