Holiday Inn Express & Suites Goodlettsville N - Nashville by IHG

Great place to stay and conveniently located. Clean and comfortable beds.

This location is about 15 miles from main attractions in Nashville, which was great for our family of 5 to not have to deal crazy tourists and heavy traffic. The property seemed to be running on very minimal staffing, but the (new) lady that was checking us in was great, as was her manager. Some of the staff were “ok”, but didn’t seem interested in actually working. They sat in the lobby watching TV and gave directions on where to find utensils, attractions, and told me to ask someone in housekeeping for towels because the front desk didn’t have any (although they had a stack on a table behind them). Also, only one elevator was working, which is very challenging when you have wheelchair travelers, housekeeping bins/ carts, people getting breakfast, and checking out all within a 2 hour span. And WHY on Gods green earth would you have to press “door open” to get off the elevator on your desired floor?! THAT SLOWED EVERYTHING DOWN, and no one at the front desk warned us about that at check-in. Not sure I would want to stay there again, but it wasn’t terrible.

Great

The TV in the room went in and out the both nights there. Plus there was a dirty water smell in the lobby. Like they used dirty mop water to clean the floor.

The breakfast was very good.

Cleanliness and staff were amazing Had to switch rooms because the refrigerator was frozen and got a small room then what we initially had. The toilet kept running and when the ac kicked on it was so loud

Convenient Dirty-dirty q-tip on the dirty bathroom floor. Paper plate was left from previous guest. Bed was not comfortable.

Check in was very easy

It was pretty well designed, the rooms were lovely, the lobby is very comfortable and the pool was a nice temp! It seemed like anything electrical didn’t work. The elevator passed over our floor a couple of times. Our room Tv was broken, as was the lobby tv, breakfast area coffee maker, pancake machine, and the hotel’s second elevator.

Mattress was comfortable. Peeling paint in the bathroom, a constant buzz sound we couldn't locate, the outlet between the beds did not hold a plug, the breakfast would have been acceptable if the pancake machine worked, and the room smelled like wet dog.

Beyond this, the AC units in the room were TERRIBLE. There was no way to control the fan and every time the AC kicked on, it sounded like a jet engine taking off. It was impossible to sleep with the unit cycling on and off, so eventually we turned the entire thing off overnight. And then after ours was off, I could hear the unit next door cycling on and off. Two very bad nights of sleep, breakfast staff was under-prepared even though they knew the hotel was fully booked.

Nice hotel

Very few tv channels work ed internet very slow

Very nice room as always when we come stay for a long weekend to visit our son. The air conditioner was extremely loud.

We were greeted by friendly staff. Hotel was clean. Our room was clean. The free breakfast was hot and delicious. Great for traveling with family.

After checking in at 11:00 pm after a long day of driving all we wanted was a little television and a comfy bed. The tv in our room did not work. After talking to the front desk in the morning we were informed that a whole section of the hotel was with out tv. First question to them was why were we not informed at check in (they already knew),or put in a different section of the hotel were our traveling companions room was. When asked for some sort of compensation they said they couldn't do anything because we booked with Expedia. They even had a board up that said "we promise to make it right ." Disappointed in stay and how it was handled.

Thanks!!

Staff was welcoming and very helpful. The beds were comfy and clean. Our trip required a pull out mattress and the mattress was yellow and very old, not comfortable. The television did not work. When we told staff they did offer us a new room but told us that many of the rooms TVs did not work. Pool was clean and warm, kids had a great time swimming. There was no hot breakfast due to oven not working, fruit that was available was bruised and old looking. The coffee tasted like the machine had not been cleaned in a long time.

Everything was good. My only complaint is that there are NO vent fans in the bathrooms. No way to vent smells and using sprays will set off their smoke alarms.